Newsroom
- VADS
- Newsroom
- VADS Indonesia Client Gathering 2024 “Leveraging the Modern Contact Center to Drive Your 2024 CX Strategy”
VADS Indonesia Client Gathering 2024 “Leveraging the Modern Contact Center to Drive Your 2024 CX Strategy”
29 February 2024
Jakarta, 29 February 2024 – PT. VADS Indonesia is again holding the 2024 Client Gathering event with the theme "Leveraging The Modern Contact Center to Drive Your 2024 CX Strategy". This event was held at the Puri VADS Nariba Office located in Mampang Prapatan, allowing clients to see directly the site and operations of PT VADS Indonesia. Apart from that, this event is also a forum for strengthening relationships with clients and expressing gratitude to PT VADS Indonesia for the loyalty and trust that has been given.
At this event, PT VADS Indonesia emphasized the importance of using technology to improve customer experience and provide better service. Apart from that, this event also introduced the latest solutions such as AI Automation through ChatAI and Voice AI, which have the potential to provide positive benefits for clients and help them adapt to the digital era. PT VADS Indonesia also introduced digital BPO solutions for 5 vertical sectors, including the BFSI, E-Commerce, Telecommunication, Healthcare, and Manufacturing/Automotive sectors. This digital BPO solution not only aims to improve customer experience but also to meet the specific needs of each industrial sector by providing an end-to-end process starting from customer engagement, customer retention, and customer profiling, to value creation.
This event was attended by various clients and potential clients of PT VADS Indonesia from various sectors such as banking companies, telecommunications, government, e-commerce, hospitals, and others, who are users of PT VADS Indonesia's services.
At this event, Deddy Hermansyah, Chief Sales and Marketing Officer of PT VADS Indonesia explained the customer experience trends for 2024, including:
1. Hyper-personalization, is a further stage of personalization where we not only consider factors such as age, gender, and so on in consumer behavior, but also dig deeper into the personality of each customer such as consumer behavior patterns, shopping trips, community, and other factors. This allows us to carry out more accurate customer profiling in presenting content, products, and services according to each customer's individual preferences, behavior, and needs, thereby increasing customer loyalty.
2. Ethical AI Integration, AI becomes a supporter in providing services by analyzing and speeding up the decision-making process, so that customers can experience a superior customer experience.
3. Ethical CX and Privacy Concern, apart from providing convenience and satisfaction to customers, the most important thing is the privacy and security that we provide to them. By providing good data protection, customer trust can be maintained. PT VADS Indonesia has standard operational procedures starting from networks, and systems, to operations, including policies towards people and data that comply with the ISO 27000:1 standard which is updated every year.
4. Virtual and Augmented Reality (VR/AR), this technology allows us to visualize the products to be purchased by displaying 3D models, immersive interactions, and the best customer experience. This technology has been used by leading companies such as Apple with its product, Apple Vision, which combines mobile phones with virtual reality.
5. Sustainability Driven Experience, ESG (Environment Sustainability and Governance) is a program that is an important focus for the millennial generation, Gen Z, investors, and all company stakeholders in creating a sustainable environment. This involves environmentally friendly business practices, support for local communities, and the integration of sustainability principles into company operations to ensure the continuity of the company as well as the environment and surrounding communities.
"These five trends are in line with the evolution of developing innovative solutions which have become an advantage at PT VADS Indonesia. These solutions have been implemented for strategic clients facing challenges and customer experience needs in the future," said Deddy Hermansyah.
"As a solid partner, PT VADS Indonesia shows high responsiveness and flexibility in providing services, no exception in any situation. "This advantage is a major factor in building strong working relationships with clients, some of whom have even collaborated for more than a decade," he added.
The 2024 VADS Indonesia Client Gathering event, using the fine dinner concept, is an important forum for clients to gain the latest insights while strengthening cooperation in improving a better customer experience in 2024.
PT. VADS Indonesia is a Business Process Outsourcing (BPO) service provider that has experience in providing high-quality customer experience (CX) solutions for various industries. With a focus on technological innovation and customer satisfaction, PT VADS Indonesia continues to be committed to providing the best service to its clients.
Related News
17 December 2024
13 December 2024
10 December 2024
06 December 2024
03 December 2024
29 November 2024
19 November 2024
14 November 2024
08 November 2024
05 November 2024
01 November 2024
31 October 2024
25 October 2024
22 October 2024
18 October 2024
16 October 2024
11 October 2024
09 October 2024
08 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020
06 February 2020