A trainer should not only master the material but also be able to deliver it clearly, engagingly, and in a way that participants can easily understand. The way a trainer presents the content greatly influences the success of the training. No matter how good the material is, if the delivery is ineffective, participants may struggle to grasp the key lessons.

That’s why it’s important for trainers to master structured, communicative, and interactive delivery techniques. Below are some strategies that can help trainers present materials effectively, making training sessions more engaging and impactful.

Effective Strategies for Delivering Training Materials

To ensure training runs successfully, a trainer needs not only to understand the content but also to deliver it in a way that resonates with participants. Effective delivery boosts audience engagement and ensures training objectives are achieved. Here are several strategies that can help you deliver training materials more effectively:

1. Prepare the Materials Thoroughly

Before starting the session, a trainer should prepare carefully. This includes setting clear training objectives and structuring the delivery flow so participants can easily follow. Present the content in a concise and organized format, such as presentation slides, so the main points are conveyed effectively.

It’s also important to understand your audience profile, from their knowledge level, background, to their needs so the content remains relevant and targeted. With solid preparation, trainers will feel more confident and able to maintain focus throughout the training.

2. Use Simple and Clear Language

Language used during training should match the audience’s characteristics. Avoid using complex technical terms without explanation, as this may confuse participants. Instead, use simple, clear, and conversational language to make the message easier to grasp.

Pay attention to tone and intonation, don’t speak too fast or too slowly. Aim for a controlled pace with enthusiasm to keep participants engaged.

3. Actively Involve the Audience

A session that only consists of lectures can easily bore participants. To avoid this, actively involve your audience. You can do this by asking relevant questions, encouraging them to share experiences, organizing small group discussions, or holding Q&A sessions throughout the training.

This interaction makes the session more dynamic and helps participants better understand and retain the material.

4. Use the Right Media and Tools

Choosing the right presentation media enhances delivery effectiveness. You can use concise, visual slides, videos or animations to clarify concepts, real life case studies for discussion, or props for practical demonstrations. Media should support not replace your delivery. Ensure that every tool you use is relevant to the topic and helps participants understand better.

5. Manage Time Effectively

Time management is crucial in training. Each section of the material should have balanced time allocation. Avoid spending too much time on a single point, as it can reduce participants’ focus. Create a schedule that includes time for content delivery, discussions, practice, and evaluation.

6. Provide Real Examples and Case Studies

Participants learn better with concrete examples. For instance, when discussing communication strategies, you could simulate a customer conversation or show a recording of a real case. Case studies also make discussions more engaging, as participants can connect theory with real life practice.

7. Conduct Evaluation and Follow Up

After the training session ends, it’s essential to conduct an evaluation to measure effectiveness. This can include short quizzes to assess understanding, gathering feedback on delivery, or sharing additional reading materials for further learning. Through evaluation, trainers can assess the success of the training and gain valuable input for improvement in future sessions.

8. Build Confidence and Enthusiasm

A trainer must display confidence when delivering materials. Your enthusiasm will spread to participants and motivate them. Use positive body language, maintain eye contact, and smile genuinely. The more confident you are, the more comfortable participants will feel throughout the training.

Strengthen Your Skills as a Professional Trainer

The ability to deliver materials effectively is a key skill every trainer should master. With solid preparation, clear delivery, active audience interaction, and proper use of media, training sessions can become more effective and memorable.

Do you want to feel more confident in leading training sessions and delivering materials more effectively? Enhance your skills by joining the Impressive Training Delivery Techniques program.

In this program, you’ll learn directly from experienced practitioners about how to design engaging training sessions, build strong audience interaction, and deliver content persuasively. Become a more professional, interactive, and impactful trainer. Take the next step in developing your skills through this training opportunity.

Conflict in the workplace is inevitable. Differences in background, communication styles, and ways of thinking often lead to friction, especially when combined with job pressures and ambitious targets. That is why the role of a manager is crucial in ensuring conflicts don’t escalate into serious issues. With proper handling, the work environment can remain conducive while still supporting team productivity.

If left unchecked, conflicts can erode motivation, hinder communication, and reduce team performance. On the other hand, when managed effectively, conflicts can spark new ideas, drive innovation, and strengthen collaboration. This is why managers need specific skills to recognize, address, and resolve conflicts constructively.

Effective Steps to Resolve Workplace Conflicts

Every conflict has unique characteristics, which means handling them requires tailored approaches. However, there are several fundamental steps managers can follow to effectively manage conflicts within their teams. These approaches not only help maintain healthy working relationships but also enhance organizational performance.

1. Identify the Root Cause

The first step is to uncover what truly triggered the conflict. Was it due to misaligned communication styles, an uneven workload, or conflicting goals? By thoroughly identifying the root cause, managers can choose the most appropriate and effective approach to resolve the issue.

2. Listen to Both Sides

One common mistake managers make is rushing to decisions without hearing everyone involved. Allowing each individual to share their perspective makes them feel valued. Active listening also helps managers better understand the situation from different viewpoints before deciding on a solution.

3. Maintain Neutrality

Managers must remain objective in every conflict. Taking sides not only reduces trust within the team but can also spark new conflicts. By staying neutral, managers uphold fairness while also demonstrating integrity in leadership.

4. Focus on Solutions, Not Blame

When discussing conflicts, it is easy for team members to start blaming each other. However, managers should redirect the discussion toward solutions. Focusing on actionable outcomes that benefit both parties accelerates conflict resolution. On the contrary, finger-pointing risks worsening working relationships.

5. Encourage Open Communication

Poor communication is often the main driver of conflict. Therefore, managers must foster an environment of open, honest, and professional communication within the team. When team members feel safe to express their opinions without judgment, misunderstandings are minimized.

6. Apply a Win-Win Solution Approach

The best resolution is one that satisfies all parties involved. A win-win solution ensures everyone feels respected and content with the outcome. This, in turn, motivates individuals to contribute positively to the team and collaborate toward shared goals.

7. Document the Agreement

Once a solution has been reached, documenting the agreement is an important step. This serves as a reference if similar conflicts arise in the future. Documentation also reflects the team’s shared commitment and provides a foundation for performance evaluation.

Managing workplace conflict requires special skills that every manager should possess. By identifying root causes, listening to both sides, staying neutral, focusing on solutions, fostering open communication, applying win-win solutions, and documenting agreements, managers can create a healthier and more productive work environment.

Conflict should not always be seen as a threat. When handled properly, it can instead become an opportunity to strengthen collaboration, enhance creativity, and build a more resilient workplace culture.

Sharpen Your Conflict Management Skills

Want to enhance your ability to handle team conflicts more professionally? Join our Workplace Conflict Management for Leaders training led by experienced practitioners. You’ll learn how to identify the root causes of conflict, apply effective communication techniques, and build a harmonious workplace culture.

By attending this training, you won’t just gain confidence in dealing with conflicts you’ll also learn to transform them into opportunities for strengthening your team.

Customer data is one of the most valuable assets in modern business. For contact centers, the data generated from various customer interactions holds enormous potential to improve service quality, understand consumer needs, and optimize operational processes. This is where the role of a customer data analyst becomes crucial.

A customer data analyst does more than process raw data hey transform it into actionable insights that drive informed decision-making. By mastering customer analytics, contact centers can become more proactive and deliver targeted, meaningful services.

Why Is the Role of a Customer Data Analyst Important in Contact Centers?

Customer data analysts serve as the bridge between complex customer data and effective business strategies. By processing and analyzing customer data, they can detect trends, predict consumer behavior, and provide data-driven recommendations.

This role is vital because it helps to:

• Provide strategic insights into customer preferences and needs.
  
  
• Support data-driven decision-making to minimize business risks.
  
  
• Enhance customer experience through more personalized and relevant services.
  
  
• Optimize operational performance by identifying areas for improvement.
  
  

With the help of contact center data analytics, organizations can turn every customer interaction into a valuable source of information for developing service strategies.

Types of Customer Data to Analyze

To generate meaningful insights, a customer data analyst must understand the different types of customer data available:

1.Demographic Data: Includes basic information such as age, location, and gender. This data helps segment the audience and craft effective communication strategies.

2.Behavioral Data: Covers patterns of customer interactions with services, including call frequency, communication channels used, and complaint history. Customer behavior analysis is essential for understanding habits and expectations.

3.Transactional Data: Involves purchase history, service usage, and customer requests. This data helps identify consumption patterns and uncover upselling opportunities.

4.Feedback Data: Derived from satisfaction surveys such as CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and customer reviews. This feedback highlights satisfaction levels and areas needing improvement.

5. Operational Data: Includes metrics like call duration, issue resolution rates, and agent performance. This analysis provides a comprehensive evaluation of contact center performance.
   
   

Basic Techniques for Customer Data Analysis

If you are new to customer analytics, here are some fundamental techniques you can start using:

1. Descriptive Analysis

This technique provides an overall view of contact center performance. For example, calculating the average customer wait time or first-contact resolution rate. Descriptive analysis is the foundation for understanding the current situation.

2. Data Segmentation

Large datasets need to be categorized into smaller, more specific groups such as region, complaint type, or service preferences. Segmentation enables more targeted marketing and service strategies.

3. Trend Analysis

Compares data over time to detect changes and patterns. For instance, measuring whether customer satisfaction has improved after implementing agent training programs. This analysis is crucial for evaluating the effectiveness of strategies.

4. Root Cause Analysis

Helps identify the underlying causes of problems. For example, if resolution rates are declining, this analysis can determine whether it’s due to agent limitations or inefficient internal processes.

5. Predictive Analytics

Leverages historical data to forecast future customer behavior. For example, predicting call volume spikes during certain periods. This allows businesses to plan long-term strategies more effectively.

By mastering these customer data analysis techniques, you can transform raw data into actionable strategies that deliver measurable business impact.

Unlocking the Value of Customer Data

Implementing customer data analytics on a consistent basis offers multiple benefits:

• Improving customer experience with more personalized and proactive services.
  
  
• Strengthening customer loyalty by deeply understanding their needs.
  
  
• Reducing operational costs by identifying and addressing inefficiencies.
  
  
• Boosting agent productivity through data-driven performance evaluations.
  
  

The role of a customer data analyst goes beyond interpreting numbers it’s about creating recommendations that drive sustainable business growth.

Want to Enhance Your Customer Data Analysis Skills to Support Better Contact Center Performance?

Take the next step in your career by joining the Understanding Techniques for Analyzing Data in Contact Centers training program.

In this program, you will learn directly from industry practitioners about the workflow of a customer data analyst, how to explore and analyze data, create reports based on benchmarks, and effectively visualize contact center performance. After completing this training, you will be equipped to make a greater impact on service quality and team performance.

Maximize your potential as a customer data analyst and support your contact center’s transformation into a more professional, data-driven operation starting today.

PT VADS Indonesia has once again made a proud achievement at the national level by receiving the prestigious title of “The Best Execution Winner in Outsourcing Industry” at the 2025 Strategy and Performance Execution Excellence (SPEx2®) Award. This award is presented to companies that have consistently and successfully executed their business strategies, especially amid today’s industrial challenges and uncertainties. 

Held on Thursday, June 26, 2025, at Hotel Le Méridien Jakarta, the SPEx2® Award 2025 is an initiative by KONTAN and GML Performance Consulting, themed “Business Model Innovation in Uncertain Times.” This event serves as a platform to recognize organizations that have successfully transformed strategies into tangible outcomes through effective transformation, internal alignment, and continuous performance monitoring. 

This recognition is a concrete reflection of PT VADS Indonesia’s strong commitment to driving comprehensive digital transformation while strengthening a responsive and collaborative management system. The company has implemented various strategic initiatives, including enhancing digital capabilities, integrating artificial intelligence into operations, and conducting continuous training to upskill employees. These efforts demonstrate the company’s readiness to navigate disruption and adapt to the ever-evolving industrial landscape. 

More than just an award, this achievement reaffirms PT VADS Indonesia’s position as an outsourcing company that excels not only in technical execution but also in long-term vision driven by innovation and collaboration. 

“This award is the result of the hard work of the entire VADS Indonesia team. Without the spirit of collaboration and individual dedication, this accomplishment would not have been possible. We believe that effective strategy execution can only be achieved when everyone works toward the same goal. I sincerely appreciate every employee’s contribution this success belongs to all of us,” said Saravanan Belusami, CEO of PT VADS Indonesia. 

The SPEx2® Award is an annual event that evaluates an organization’s excellence in strategy execution across five key dimensions: management commitment, organizational transformation, strategy mapping, cross-functional alignment, and continuous execution and monitoring. The assessment is carried out independently by experts from GML Performance Consulting using a thorough and objective approach. 

For PT VADS Indonesia, this award serves as a new source of motivation to further enhance business performance, strengthen service innovation, and uphold the collaborative culture that forms the company’s foundation. With high integrity and unwavering dedication, PT VADS Indonesia remains optimistic in continuing to deliver a positive impact for clients, employees, and the broader community. 

Telesales, or selling over the phone, is one of the most effective direct marketing strategies when executed with the right techniques. However, many telesales agents struggle to meet their monthly sales targets. Challenges such as disinterested prospects, repeated rejections, and difficulty in building customer rapport can become major obstacles in the closing process.

With the right strategies and approaches, though, reaching your sales target is far from impossible. Discover easy and practical tips you can apply to boost your performance and productivity in this article.

A Variety of Easy Tips to Hit Your Sales Target in Telesales

Psst... these easy telesales tips can be applied whether you’re experienced or just starting your career in telesales. Here are some tips you can implement:

1. Understand the Product Thoroughly

The first essential step is mastering knowledge of the product or service you’re offering. Customers trust telesales agents who can clearly and convincingly explain the product’s benefits. Therefore, you need to understand its features, advantages, and unique selling points so you can respond to any question or concern with confidence.

2. Use a Script But Stay Flexible

Scripts help keep your conversation structured and organized. However, don’t rely on them too rigidly. Customers can tell when you speak in an overly robotic tone. Treat the script as a basic guideline, then adjust your delivery to match the customer's communication style. Listen actively and respond appropriately to make the conversation feel more natural and convincing.

3. Know Your Target Audience

Audience segmentation is crucial in telesales. Make sure you understand who you’re speaking to, what their needs are, what problems they’re trying to solve, and their motivations for purchasing your product. With this information, you can tailor your approach in a more personal and relevant way.

4. Build Emotional Connections

A key factor in successful telesales is building trust. Create an emotional connection with customers through warm and attentive communication. Address them by name, ask how they’re doing, and show appreciation for their time. These gestures can significantly increase the likelihood of a purchase.

5. Use Open-Ended Questions

Instead of immediately offering your product, start the conversation with open-ended questions that explore the customer’s needs and problems. For example: “What challenges are you currently facing in managing your monthly budget?” Questions like this give you the opportunity to present relevant and targeted solutions.

6. Manage Your Time Efficiently

Time is your most valuable asset in telesales. Use tools like CRM systems, call schedules, or automated reminders to maximize the number of productive calls you make. Prioritize high-potential prospects and schedule follow-ups regularly. Avoid spending too much time on calls that show little promise.

7. Improve Your Listening Skills

Active listening is a vital skill that’s often underestimated. Many agents get too focused on the script and miss out on truly understanding the customer’s needs. Listen attentively, pause before responding, and confirm the information received to avoid miscommunication.

8. Handle Rejections Strategically

Rejection is part of the telesales job. What matters is not avoiding rejection but how you respond to it. Prepare responses for common objections like “I’m not interested” or “It’s too expensive” with polite but solution-oriented replies. Practice your persuasion skills and don’t give up after the first rejection.

9. Analyze and Evaluate Performance Regularly

Monitor your performance on a regular basis. Track how many calls you make, determine your conversion rate, average call duration, and reasons for rejection. With this data, you can identify ineffective strategies and improve them. Don’t forget to use feedback from supervisors or customers as learning material.

10. Attend Regular Telesales Training

Telesales is a field that’s constantly evolving. To stay competitive, it’s important to keep sharpening your skills and updating your knowledge through training or workshops. With the right training, you’ll learn the latest techniques for closing deals, customer approaches, and digital tools in the sales process.

These are just a few easy tips to help you achieve your telesales targets. In addition to applying the tips above, never hesitate to practice and continue improving. These habits will make it easier for you to reach your sales goals.

Want to Master Telesales and Achieve Your Sales Targets Faster?

Boost your telesales skills in a structured and practical way by joining the Enhancing Telesales Strategy to Achieve Sales Targets training. In this training, you’ll learn directly from industry practitioners about effective closing strategies, persuasive communication techniques, and how to build customer trust over the phone.

By joining this training, you won’t just gain more confidence when calling customers you’ll also be better prepared to handle various sales scenarios. Maximize your potential as a professional telesales agent and achieve your sales targets more consistently with this program.

Call center operations demand speed and responsiveness to maintain service quality. One key factor that ensures smooth workflows is the role of Real Time Floor Management (RTFM). If you’re working in or planning to build a career in the call center industry, understanding this role is essential to keeping operations stable, focused, and efficient at all times.

RTFM is more than just live agent monitoring, it ensures service processes run according to standards, SLA (Service Level Agreement) targets are met, and quick actions are taken when issues arise. Let’s take a deeper look at what Real Time Floor Management is and the responsibilities it carries in a call center.

What Is Real Time Floor Management?

Real Time Floor Management (RTFM) is the process of monitoring activities in a call center live and in real time. Its goal is to ensure every aspect of operations runs smoothly and remains balanced. The RTFM team oversees call queues, agent availability, and ensures customer requests are handled within optimal timeframes.

In practice, RTFM uses monitoring dashboards that display metrics like Average Handling Time (AHT), Call Abandonment Rate, number of calls in queue, and agent break status. Monitoring is done live so that any fluctuations in call traffic or agent performance can be addressed immediately.

Why Is RTFM Important in a Call Center?

You might wonder what happens without RTFM in a call center? Without accurate monitoring and quick intervention, service delays can spike. For example, if call volumes suddenly increase due to a promo or emergency, RTFM can quickly redeploy staff, call in backup agents, or reroute calls to other teams to maintain SLA targets.

Additionally, RTFM helps balance agent workloads, prevent burnout, and manage breaks in compliance with regulations. This makes RTFM a critical role in maintaining high-quality customer service.

Key Responsibilities of RTFM

As an RTFM specialist, you will be responsible for several tactical aspects of daily operations. Here are the main duties to understand:

1.Monitoring Call Traffic

RTFM monitors incoming calls, service duration, wait times, and call volume trends. These insights inform real-time decisions.

2. Managing Agent Availability

One of RTFM’s core tasks is ensuring enough agents are available to meet demand. This includes adjusting shift schedules or calling in backup teams as needed.

3. Handling Service Disruptions

In the event of system errors, network issues, or call spikes, RTFM immediately escalates the issue to technical teams or supervisors.

4. Cross-Department Coordination

RTFM acts as a bridge between agents, supervisors, Workforce Management (WFM), and IT support to ensure quick problem resolution.

5. Preparing Daily Reports

All actions and interventions during the shift are recorded in real-time reports, which are essential for performance evaluation.

Skills Needed to Become a Reliable RTFM

Interested in becoming an RTFM specialist? Here are some key skills you'll need:

• Quick Analysis: Ability to interpret dashboards and assess situations swiftly to take the right actions.
  
  
• Assertiveness & Quick Decision-Making: RTFM has no room for hesitatio decisions must be made immediately when issues arise.
  
  
• Communication Skills: As you'll be coordinating with multiple teams, clear and effective communication is essential.
  
  
• Multitasking: You'll be monitoring several indicators while maintaining communication across teams focus is key.
  
  
• RTFM Tools Proficiency: Familiarity with real-time monitoring tools like Avaya CMS, Genesys, or other WFM systems will be a major asset.
  
  

Challenges in the RTFM Role

Being an RTFM isn’t always easy. You’ll face high pressure during traffic spikes and must be ready to make impactful decisions quickly. Other challenges include dealing with agents who don’t follow schedules or handling system outages all without compromising service quality.

However, with proper training and hands-on practice, you can sharpen your operational instincts and improve your real-time decision-making skills.

RTFM vs. Quality Assurance: What's the Difference?

While both roles focus on performance, RTFM and Quality Assurance (QA) have very different functions. QA evaluates the outcome of interactions, such as how agents greet customers, script adherence, and professionalism. RTFM, on the other hand, focuses on real-time operations, ensuring agents are present, queues are stable, and systems are performing at that moment.

Collaboration between RTFM and QA is essential for smooth and high-quality call center performance.

Want to Become a Reliable and Professional RTFM?

If you're excited to take on a critical role in contact center operations, now is the time to level up your skills through professional training. Join the Becoming an Effective RTFM in the Contact Center training program. You’ll learn directly from industry practitioners how to monitor operations in real time, manage crises during shifts, and apply rapid decision-making techniques that impact service quality.

With this training, you’ll be more prepared to take on the RTFM role and more confident when making high-stakes decisions. Maximize your career potential in the call center world and become the frontline force that ensures smooth operations and customer satisfaction.

PT VADS Indonesia proudly announces the results of its Net Promoter Score (NPS) and Customer Satisfaction (CSAT) survey, reflecting an outstanding achievement. According to a survey conducted by IPSOS in 2024 and released in January 2025, PT VADS Indonesia recorded an NPS score of 63 and a customer satisfaction rate (CSAT T3B%) of 97%.

Commitment to Excellence in Service

This achievement reflects PT VADS Indonesia’s commitment to delivering the best service to all clients and business partners. These results also serve as motivation for the company to continue innovating and enhancing service quality to support customers’ business success.

Customer Support as the Key to Success

This success would not have been possible without the trust and full support of PT VADS Indonesia’s customers and partners. With this accomplishment, the company is even more motivated to foster stronger collaboration and provide high-quality services that meet customer expectations.

PT VADS Indonesia extends its gratitude to all customers for their trust. Let’s continue working together to achieve even greater success in the future!

Jakarta, October 31, 2024 – PT VADS Indonesia has once again been honored with two prestigious Stellar Workplace Awards for 2024: Employee Commitment and Employee Satisfaction. This achievement marks the fourth consecutive year that VADS Indonesia has received these recognitions since 2021.

The Stellar Workplace Awards, presented by One GML Centre of Digital & Human Transformation (CDHX) and Kontan magazine, honor organizations that demonstrate exceptional dedication to fostering outstanding work environments.

Representing the company, Ms. Dian Andriani, Head of Human Capital at PT VADS Indonesia, accepted the awards. In a message from CEO Saravanan Belusami, he shared, “I’ve always believed that a happy employee is a productive employee. These awards validate our efforts to build a workplace culture where everyone feels valued and supported. Thank you, VADSters, for making this journey so rewarding.”

VADS Indonesia remains committed to prioritizing employee well-being and professional growth. The company will continue to innovate and invest in its people to ensure a world-class work environment.

Jakarta, October 24, 2024 – VADS Indonesia, a subsidiary of TM ONE, today welcomed distinguished guests. Several high-ranking officials from Telekom Malaysia (TM), TM Global, and TM One made a working visit to the VADS Indonesia headquarters in Jakarta. This visit marks a valuable moment to strengthen inter-company relationships and share inspiration.  

The guests included Mr. Amar Huzaimi Bin MD Deris, Group Chief Executive Officer of Telekom Malaysia, Mr. Ahmad Fairuz Bin Rahim, Deputy Group Chief Finance Officer of Telekom Malaysia, Ms. Shazurawati Binti Abd Karim, Executive Vice President/CEO of TM One, Mr. Baharul Nizam Said Daliman, Vice President of International Sales at TM Global, and Ms. Noorhanida Binti Su'ib, Vice President of Product & Innovation at TM One. 

The visit began with a warm welcome from the entire VADS Indonesia management. The guests were treated to a traditional Jambi dance, Tari Sekapur Sirih, as a sign of respect and welcome. The event continued with a "Lawatan Mesra" session, led by Mr. Amar Huzaimi MD Deris himself. In this session, he shared his experiences and provided motivation to all VADS Indonesia employees. 

To enliven the event, ushers wore traditional Bodo clothing from South Sulawesi, while the MC made a stunning appearance in traditional Javanese attire. The atmosphere became even warmer with a Q&A session between Mr. Amar Huzaimi MD Deris and VADS Indonesia employees.  

The event concluded with a group photo session and a tour of each floor of the VADS Indonesia office. In addition to visiting the headquarters, the guests also had the opportunity to see firsthand the strategic projects being undertaken by VADS Indonesia, such as the Prakerja, XL, and Amar Bank projects. 

The visit by TM executives is expected to further strengthen the synergy between VADS Indonesia and its parent company. Additionally, this visit also serves as motivation for all VADS Indonesia employees to continue to work and give their best for the company. 

VADS Indonesia has been lauded for its exceptional contributions to environmental sustainability, earning the coveted ESG Warrior XL Axiata 2024 award in the Best Environment Initiative - Silver Category. This prestigious recognition underscores the company's unwavering commitment to creating a positive impact on the planet.

The ESG Warrior award celebrates organizations that demonstrate exceptional leadership in environmental, social, and governance (ESG) practices. VADS Indonesia's recognition highlights its significant achievements in promoting sustainable business practices and contributing to a greener future.

Our CEO, Saravanan Belusami, expressed his pride and gratitude for the team's accomplishments. He said, "This award is a testament to the hard work and dedication of our entire team. It's a collective effort that has enabled us to make a meaningful impact on the environment. I am incredibly proud of what we have achieved together. I would also like to express our sincere gratitude to XL Axiata for recognizing our efforts and for being such a supportive partner."

Looking ahead, VADS Indonesia remains committed to advancing its sustainability agenda. The company aims to set new benchmarks in sustainable practices, collaborate with like-minded organizations, and continue to contribute to a more sustainable future.

VADS Indonesia's ESG Warrior award is a testament to its dedication to environmental sustainability and its positive impact on the community. As the company continues to innovate and drive change, it remains a leader in the field of sustainable business practices.

On October 8, 2024, VADS Indonesia warmly welcomed the delegation from the National Union of Telecommunication Employees (NUTE) Malaysia to our office. NUTE represents non-executive workers in the telecommunications sector and plays a vital role in ensuring the welfare of workers in the industry.

The purpose of this visit was to introduce VADS Indonesia as a leading business process outsourcing (BPO) company and to showcase the latest technology we have adopted in our contact center. Among the innovative solutions we presented was our Omni Channel technology, which enables seamless and integrated customer interactions across various communication channels, both digital and conventional.

This visit marks an opportunity for closer collaboration between VADS Indonesia and NUTE Malaysia, aiming to further enhance services for the telecommunications industry in the future.

We extend our heartfelt thanks to NUTE for their valuable visit! We look forward to a mutually beneficial partnership in the times ahead.

Looking to kickstart your career in the contact center industry? One of the key steps you need to master is creating an impressive and professional CV. A CV is not just a document—it's a snapshot of who you are and can be the determining factor in landing your dream job.

Join our webinar "How to Create an Impressive CV for Job Seekers" and get the essential skills to begin your career confidently. This webinar is perfect for those preparing to become a contact center agent or any other role. With step-by-step guidance, you'll feel more confident in crafting a CV that grabs recruiters' attention.

What Will You Learn?

In this webinar, we will cover key topics, including:

1. Definition and Types of CVs: Understand different CV formats suited for various roles and industries.
2. Step-by-Step Guide to Creating a Professional CV: Learn practical steps to structure an engaging and effective CV.
3. Showcasing Your Experience and Skills: Discover how to highlight your experience and skills in a way that aligns with the job you're targeting.

Webinar Details:

• Date: Thursday, October 17, 2024
• Time: 3:00 PM - 5:00 PM WIB
• Duration: 2 hours
• Venue: Online via Microsoft Teams
• Trainer: Silvani Imanda, an experienced professional in HR and career development.

Benefits:

• E-Certificate
• Materials (PDF)

Fee:

Rp. 49,000 (Special discount from the original price of Rp. 199,000!)

How to Register:

• Registration Deadline: Tuesday, October 16, 2024
• Payment: BCA – VADS INDONESIA PT – 2063997447
• Register now through: bit.ly/academy-cvmenarik

Don't miss this opportunity to better prepare yourself for entering the workforce!