Training for Career in the World of Contact Center

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Training to Create a Culture of Excellent Service for Contact Center Officers

Training to Create a Culture of Excellent Service for Contact Center Officers

05 June 2023

Image of Training to Create a Culture of Excellent Service for Contact Center Officers

The Contact Center is a centralized information system to serve customer needs used by almost all industries, such as banking, telecommunications, health, government, insurance, travel and hotels, e-commerce, and many more.

Basic knowledge about the world of contact centers is the most essential thing that every employee, as a contact center agent, must have to adapt easily and provide excellent customer service.
Poor understanding will have a negative impact on the organization and create a bad image for the industry itself. For this reason, basic knowledge of contact center agents is needed. Do you already know the definition and duties of a contact center agent? What career path can you get? Do you know the channels commonly used in the contact center? And what skills are needed in each of these channels?

You must have these basic provisions if you want to make a career in the contact center world, so you can understand and be more confident in carrying out your duties as a contact center agent. Register yourself or your employees now via https://bit.ly/bit.ly/BerkarierContactCenterVADS

Material:
1. Know the definition and duties of a contact center agent
2. What is the career path in the contact center world
3. Channels that are commonly used, as well as the skills needed in each channel

Title : Career in the World Contact Center
Date : Thursday, 22 June 2023
Time: 15.00-17.00 WIB
Duration : 2 hours
Mechanism : Online

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23 April 2020

5 Trends of Contact Center in 2020

16 April 2020

3 Advantages of Using Office 365 for Your Company

09 April 2020

Improve Your Customer Experience with WhatsApp for Business

02 April 2020

Chatbot to Increase Your Customer Experience

26 March 2020

This Time to Your Company to Use Chatbot

19 March 2020

Surat Edaran PT VADS Indonesia Terkait Pencegahan Virus Corona (Covid-19)

16 March 2020

Maximize WhatsApp Business for Your Business

12 March 2020

Improve Work Productivity with Office 365

05 March 2020

7 Experience of Customer Service That You Must Have

27 February 2020

4 Chatbot Technology Advantages to Increase Your Business

20 February 2020

Choose The Right Call Center Company

13 February 2020

5 Largest Call Centers BPO in The World

06 February 2020

VADS Indonesia Client Gathering 2020 “Elevate Your Digitalized Customer Experience”

29 January 2020

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