Newsroom
- VADS
- Newsroom
- Get to know What is a Cloud-Based BPO Contact Center that Can Maximize WFH
Get to know What is a Cloud-Based BPO Contact Center that Can Maximize WFH
11 April 2022
BPO stands for Business Process Outsourcing, which provides various services, including a cloud-based contact center or cloud contact center. Cloud contact centers help businesses manage the customer experience via phone, email, text and social media, offering advanced functionality beyond incoming and outgoing calls.
As businesses add more support channels, cloud contact centers can be a solution that helps businesses keep up with customer demands and optimize productivity, including maximizing work from home or WFH. How to? Here's the information.
What is a cloud-based contact center?
A contact center is a facility that handles contact with customers. Unlike the call center which only handles phone calls, the contact center handles communication through several channels. Relying on the right contact center BPO is critical to business success in dealing with customers. Sales or support calls that are not handled properly can result in lost revenue and damage to the company's reputation.
Instead of a regular contact center, you can use a cloud contact center, an internet-based facility that handles all customer communication needs for business. This facility is suitable for large companies that need multiple communication channels (including phone calls and messages), agent management, and analytics.
How do cloud contact centers work?
The cloud contact center provides incoming and outgoing voice, text, social media, and video communications over a high-speed internet connection. The BPO contact center handles all technical setup, equipment and server maintenance. So you don't have to buy, install and maintain telecommunications hardware.
Phone calls at the cloud contact center are made using Voice over Internet Protocol (VoIP) technology. Once you connect the cloud contact center software to other channels, such as social media or email, everything will work automatically. Each interaction is tied to an account and assigned to the appropriate agent to avoid conflicts.
The cloud contact center also synchronizes data with business CRM (customer relationship management) software so that all agents don't miss updates. Working entirely over the internet, a cloud contact center means businesses only need to provide a workstation, headset, and internet connection. When agents sign in, they can receive calls, emails, or chat messages. So, businesses can interact with customers consistently across multiple contact methods.
4 Uses of cloud contact center
It is not without reason that the presence of a cloud-based BPO contact center can maximize WFH. As mentioned above, BPO stands for Business Process Outsourcing. Providing outsourced services, here are some of the uses of BPO cloud contact center:
1. Can develop business
Cloud contact centers include a global infrastructure for business communications, so you can enter the market without building, deploying, and maintaining complex services yourself. This approach gives the advantage of growing the business easily. By using a BPO contact center, you can expand your deployment needs on demand, without the additional time or expense of upgrading hardware.
2. Flexible
Now, many companies are implementing the WFH system. You can use a cloud contact center to provide the highest flexibility businesses need. With a BPO contact center, everyone can stay connected no matter where they are, including call center supervisors and directors who can follow the team wherever they work.
Cloud contact center can work on various devices and operating systems. Real-time reporting is also available to provide greater transparency on productivity and customer experience. At WFH, overall security is critical to customer and employee privacy. Cloud contact centers are audited regularly to avoid unwanted data breaches.
3. Cloud technology that is safer from risk
There are many reasons why cloud technologies tend to be safer from risk, one of which is that cloud providers invest heavily in security innovations. Most cloud providers have built their entire business on cloud platforms. This means that cloud providers not only provide customers with a hosting environment for workloads, but also protect infrastructure and cloud services as the first priority.
4. Improve customer experience
The main purpose of using a BPO contact center is to solve problems for customers. If you want to make it easier for customers to contact business agents and maintain lasting customer relationships, you need a cloud contact center that contributes greatly to the ease and smoothness of the customer experience.
The way it works is easy and fast in maximizing customer service, making the BPO contact center worthy of your consideration. You can get a cloud-based contact center service from PT VADS Indonesia, a BPO that many companies rely on. The many benefits provided by the cloud contact center service from PT VADS Indonesia make WFH activities smoother and profitable for your company.
By now, you know that BPO stands for Business Process Outsourcing. A cloud-based contact center is one of the services offered by BPOs such as PT VADS Indonesia. Therefore, don't hesitate to contact marketing@vads.co.id to find out more about how to improve customer service at your company. PT VADS Indonesia is ready to provide complete information on other customer services to help your company's various needs. May be useful!
Related News
19 November 2024
14 November 2024
08 November 2024
05 November 2024
01 November 2024
31 October 2024
25 October 2024
22 October 2024
18 October 2024
16 October 2024
11 October 2024
09 October 2024
08 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020
06 February 2020