Newsroom
- VADS
- Newsroom
- Choose The Right Call Center Company
Choose The Right Call Center Company
13 February 2020
VADS Indonesia Call Center Operations
Is your company in need of call center / contact center services? Is your company looking for an outsourcing partner for the right call center? Choosing the right call center outsourcing partner is very important because when you get the right partner, you will be confident in quality service from partners and will automatically increase the customer experience for your company.
Here are some factors that can influence your company to decide who is the right call center outsourcing partner for you.
1. Cost Effective
A call center outsourcing company that can provide cost effective services can help your company reduce operating costs. You must ensure that the services provided by outsourced partners are clearly justified by the costs they offer. Do not exceed or be less than what your company actually needs. Cost is the main element why there is an outsourcing business. Ask for a free trial before signing the contract where this will give you an idea of how the outsourcing company call center level is.
2. Good communication
This is another important factor before choosing a call center outsourcing company for your company. How has your communication with the call center outsourcing company gone so far? Can they communicate in your language? Do you understand how they communicate? Because without good communication, your project will not succeed.
3. Check Quality
The reason behind outsourcing is getting the best out of the costs your company is spending. Re-check whether the outsourcing call center company has a quality assurance (quality assurance) for each service they provide? The call center outsourcing company will be the voice your customers hear, so they get a call center outsourcing company partner who can provide call center / contact center services.
4. Reference
This stage is like your company's prospective partner's background check. You need to do a little market research about the call center outsourcing company that you will be using. First check who the clients who have outsourced the call center services. Are these clients happy or not with the call center outsourcing service company. Feel free to ask the call center outsourcing company or ask for some references from the clients they have. This stage can give you information about the quality and experience of the call center outsourcing company that you will use.
(Bukalapak's Experience in Collaborating with VADS Indonesia)
Your company is in need of a call center / customer service provider?
If so, your search ends here, at PT. VADS Indonesia. We are one of the world class BPO call center providers in Indonesia. PT VADS Indonesia has more than 10 years experience in the call center industry and currently serves more than 50 clients, most of whom are market leaders from various industries. We provide various call center / contact center services such as:
Inbound call center
Outbound call center
Technical support services
Omni-channel support services
Email support services
Chat support services
Chatbot support services
Social media support services
and others.
Choose PT VADS Indonesia as a partner call center service provider for your company and get a quality customer experience for your customers. Contact us for more info marketing@vads.co.id.
Related News
19 November 2024
14 November 2024
08 November 2024
05 November 2024
01 November 2024
31 October 2024
25 October 2024
22 October 2024
18 October 2024
16 October 2024
11 October 2024
09 October 2024
08 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
06 February 2020