Newsroom
- VADS
- Newsroom
- Celebrating 75th Indonesia Independence Day, VADS Contributes to Hold the Government Webinar 2020
Celebrating 75th Indonesia Independence Day, VADS Contributes to Hold the Government Webinar 2020
26 August 2020
Speakers and Participants doing photo session via Zoom
Jakarta, 26 August 2020 - The Era of the public to be more active in using digital platforms during the pandemic and the new normal has made responsive public services one of the top priorities during a pandemic as the front line in serving and communicating with the public, especially in providing excellent services. This is the basis for PT VADS Indonesia to hold a webinar with the theme "Optimizing Public Services with the New Normal Customer Experience" to share knowledge and strategies on how to improve services in each unit or institution in the New Normal era, especially in government. This webinar was also held in connection with the celebration of Indonesia's 75th Independence Day as a form of PT VADS Indonesia's contribution to advancing the nation.
Through this webinar, VADS Indonesia introduces its best customer & digital services system that is suitable for use during a pandemic like this time. With the solutions provided by VADS Indonesia, it can simplify services for the public or customers who need information with a fast and precise response through various channels and ensure the security of data belonging to customers and the public.
This event also presents speakers who are experts and competent in their fields ranging from regulators and practitioners who provide important insights on how to handle customer experience in the new normal era.
Marvels P Situmorang (Acting Director of Broadband Development of the Ministry of Communication and Information Technology of the Republic of Indonesia), as the first speaker said, "The Covid-19 pandemic has changed the way of providing services to the public, by minimizing face-to-face meetings physically or contactless, but this requires a means. Telecommunications and governments are often lacking in building this required infrastructure. Therefore it requires a partnership or cooperation with the private sector for this technology need and this is an effective way for the government to meet the needs of the community.
Meanwhile, Andi Nirwoto (Director of Operations, IT, and Digital Banking of PT Bank Tabungan Negara) explained how Bank BTN has implemented a new business model that prioritizes digital services systems to its customers, starting from opening online onboarding accounts, cash recycle machines, to switching outlets. to branchless banking. "Almost all Bank BTN services can be accessed through our website or other digital channels at this time," said Andi. This makes customers comfortable with transactions even in the midst of limitations due to the pandemic.
Likewise with the third speaker, Netty Hartawati (Head of Information Services Section of the Directorate General of Customs and Excise, Ministry of Finance of the Republic of Indonesia), explained how Customs' customer experience adapts to new normal conditions with digital channels such as chatbots, live chat, email, and social media.
In the last session, Rahmah Binti Isahak (AGM of Cybersecurity Services Division, Products & Innovations TM ONE) introduced a new solution from TM One, which is the holding company of VADS Indonesia, namely Blockchain Security Authentication, a digital security system that adopts a blockchain concept that is proven to be safe. and is more efficient to use today than other digital security services.
Participants who attended consisted of various government agencies such as Bank DKI, AXA Mandiri, PGASCOM, ASDP Indonesia, Jasa Marga, MRT Jakarta, Transjakarta, Baznas, Dompet Dhuafa, IGM, LPS, Ministry of Transportation, BPS, BNI Life, Palyja, JakPro, Pertamedika, RSPP, Garuda Indonesia, Istiqlal Mosque, DJP, Setkomwasjak, TICMI, and many more.
This webinar is expected to broaden the participants' insight in running public services that remain optimal even in the current new normal condition and also get to know more about the solutions that VADS Indonesia can provide in improving the customer experience for public services, especially during a pandemic.
Related News
19 November 2024
14 November 2024
08 November 2024
05 November 2024
01 November 2024
31 October 2024
25 October 2024
22 October 2024
18 October 2024
16 October 2024
11 October 2024
09 October 2024
08 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020
06 February 2020