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Bank OCBC NISP Collaborates with VADS Indonesia to Strengthen 24-Hour Contact Center Services

02 February 2021

Image of Bank OCBC NISP Collaborates with VADS Indonesia to Strengthen 24-Hour Contact Center Services

As a form of commitment to providing excellent service to customers, Bank OCBC NISP strengthens its 24-hour Contact Center by collaborating with VADS Indonesia as an experienced human resource provider partner to provide more optimal information services to Bank OCBC NISP customers.

The inauguration of this collaboration took place at the OCBC NISP office located in Gunung Sahari on February 1, 2021, while still observing strict health protocols. Also attending was Zuraida Rahmawati, the Contact Center Senior Manager of OCBC NISP who was accompanied by M. Riski Ferdian, as the Contact Center Assistant Manager of OCBC NISP. VADS Indonesia itself is represented by Maranatha RS Abraham as Group Head of Operations.

In this inauguration, Bank OCBC NISP together with VADS Indonesia also gave appreciation to Contact Center agents who have become #PahlawanPerbankan by continuing to provide excellent service to customers in the midst of a pandemic. This collaboration between Bank OCBC NISP and VADS Indonesia is expected to build a new benchmark in providing excellent customer service in the financial industry by emphasizing service that is WoW (Trustworthy, Responsive, Warm). VADS Indonesia and Bank OCBC NISP recognize that customer experience in resolving customer complaints is an important key to increasing customer satisfaction. With the strengthening of this 24-hour Contact Center service, Bank OCBC NISP & VADS Indonesia is committed to providing multiplatform customer service, starting from telephone, email, WhatsApp, or social media for 24 hours. Customers can get information about the Bank's products, registration process to reporting complaints anytime anywhere for 24 hours.


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06 May 2020

VADS Indonesia Get 27001:2013 Certificate

23 April 2020

5 Trends of Contact Center in 2020

16 April 2020

3 Advantages of Using Office 365 for Your Company

09 April 2020

Improve Your Customer Experience with WhatsApp for Business

02 April 2020

Chatbot to Increase Your Customer Experience

26 March 2020

This Time to Your Company to Use Chatbot

19 March 2020

Surat Edaran PT VADS Indonesia Terkait Pencegahan Virus Corona (Covid-19)

16 March 2020

Maximize WhatsApp Business for Your Business

12 March 2020

Improve Work Productivity with Office 365

05 March 2020

7 Experience of Customer Service That You Must Have

27 February 2020

4 Chatbot Technology Advantages to Increase Your Business

20 February 2020

Choose The Right Call Center Company

13 February 2020

5 Largest Call Centers BPO in The World

06 February 2020

VADS Indonesia Client Gathering 2020 “Elevate Your Digitalized Customer Experience”

29 January 2020

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