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5 Benefits of Personalizing Customer Support Via WhatsApp Voice

16 April 2024

Image of 5 Benefits of Personalizing Customer Support Via WhatsApp Voice

WhatsApp has become a hugely popular communications platform worldwide, used by millions of people to send text messages, share files, and even make voice and video calls. However, along with the development of digital business, WhatsApp also provides special features for business purposes known as WhatsApp Business. One very useful feature in WhatsApp Business is WhatsApp Call or WhatsApp Voice

WhatsApp Voice as a Personalized Customer Support Tool

WhatsApp Voice is a feature that allows customers to make direct voice calls to companies or businesses via the WhatsApp Business application. With this feature, customers can communicate directly with the company, provide customer support, answer questions, and even make presentations or offers via voice call. Using WhatsApp Voice in a customer support context provides significant advantages, especially in terms of personalization.

Benefits of Personalized Customer Support Via WhatsApp Voice

1. Customers can communicate directly with the company and provide clearer and more detailed explanations without having to wait a long time to get a faster response

2. Customers can easily contact customer support via WhatsApp Voice, without having to type at length, increasing convenience and speed in getting help.

3. Through WhatsApp Voice, customers can communicate more easily and responsively, thereby increasing customer satisfaction

4. By using WhatsApp Voice, the expressions and personalities of customer support agents can be more pronounced, thereby creating closer and warmer relationships with customers

5. Customer support agents can better understand the nuances of customer emotions and needs so that the responses given can be more appropriate and satisfying.

Steps to Implement Personalized Customer Support Via WhatsApp Voice

• Customer Support Agent Training
Provide training to customer support agents in using WhatsApp Voice effectively, including how to convey information clearly and friendly.

• Use of AI Technology
Integrate artificial intelligence (AI) technology to analyze voice conversations and provide faster suggestions or solutions to customer support agents.

• Customer Database Development
Build and update customer databases to ensure that the information provided to customers is personalized and relevant.

• Monitoring and Evaluation
Regularly monitor voice interactions between customer support agents and customers, as well as carry out evaluations to continuously improve service quality.

 

Personalized Customer Support via WhatsApp Voice is an effective strategy for building closer connections with customers. By utilizing the voice features of WhatsApp, companies can provide more personal, fast, and efficient service to customers, increasing overall customer satisfaction and loyalty. With proper implementation and continuous evaluation and improvement, companies can achieve great benefits from this strategy.

Increase the personalization and effectiveness of your customer support with the WhatsApp Business API solution from PT VADS Indonesia. Get easy integration, superior audio quality, on-demand scalability, and high reliability. Not only WhatsApp Voice, but PT VADS Indonesia also provides SMS, WhatsApp messages, PSTN calls, IP calls, and chatbots to create an efficient workflow that suits your business. Contact PT VADS Indonesia now to experience extraordinary customer support!


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08 July 2020

Synchronize Your Files When Work From Home with OneDrive

13 May 2020

VADS Indonesia Policies in Facing the COVID-19 Pandemic

12 May 2020

Microsoft Teams Features for More Productive Work From Home

10 May 2020

Microsoft 365 for Productive and Effective Activities when Work From Home

06 May 2020

VADS Indonesia Get 27001:2013 Certificate

23 April 2020

5 Trends of Contact Center in 2020

16 April 2020

3 Advantages of Using Office 365 for Your Company

09 April 2020

Improve Your Customer Experience with WhatsApp for Business

02 April 2020

Chatbot to Increase Your Customer Experience

26 March 2020

This Time to Your Company to Use Chatbot

19 March 2020

Surat Edaran PT VADS Indonesia Terkait Pencegahan Virus Corona (Covid-19)

16 March 2020

Maximize WhatsApp Business for Your Business

12 March 2020

Improve Work Productivity with Office 365

05 March 2020

7 Experience of Customer Service That You Must Have

27 February 2020

4 Chatbot Technology Advantages to Increase Your Business

20 February 2020

Choose The Right Call Center Company

13 February 2020

5 Largest Call Centers BPO in The World

06 February 2020

VADS Indonesia Client Gathering 2020 “Elevate Your Digitalized Customer Experience”

29 January 2020

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