Webinar of Career in the Contact Center World

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Webinar of Career in the Contact Center World

Webinar of Career in the Contact Center World

05 August 2024

Image of Webinar of Career in the Contact Center World

A Contact Center is a centralized information system used to serve customer needs, utilized by nearly all industries, such as banking, telecommunications, healthcare, government, insurance, travel and hotels, e-commerce, and many more.

Basic knowledge of the contact center world is essential for every employee, especially contact center agents, to easily adapt and provide excellent service to customers.

Poor understanding can negatively impact the organization and create a poor image for the industry itself. Therefore, basic knowledge of contact center agents is crucial. Do you know the definition and duties of a contact center agent? What career paths are available? Are you aware of the channels commonly used in a contact center? And what skills are needed for each of those channels?

You must have this basic knowledge if you want to pursue a career in the contact center world, so you can be more understanding and confident in carrying out the duties of a contact center agent. Register yourself or your employees now through https://bit.ly/academy-career.

Materials:

Understanding the definition and duties of a contact center agent
Career paths in the contact center world
Commonly used channels and the necessary skills for each channel

Title: Career in the Contact Center World
Date: Thursday, August 15, 2024
Time: 3:00 PM - 5:00 PM WIB
Duration: 2 hours
Mechanism: Online
Benefits: E-Certificate and PDF Materials
Price: Rp. 100,000
Promo: Buy 2 get 3 for Rp. 200,000

Bank Account: BCA – VADS INDONESIA PT – 2063997447
Trainer: Bastian Elmori Tobing (BNSP Certified)
Venue: Online (Microsoft Teams)
Registration Deadline: Wednesday, August 13, 2024

For more information, contact:

Academy VADS
+6287888780066
academy@vads.co.id

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Surat Edaran PT VADS Indonesia Terkait Pencegahan Virus Corona (Covid-19)

16 March 2020

Maximize WhatsApp Business for Your Business

12 March 2020

Improve Work Productivity with Office 365

05 March 2020

7 Experience of Customer Service That You Must Have

27 February 2020

4 Chatbot Technology Advantages to Increase Your Business

20 February 2020

Choose The Right Call Center Company

13 February 2020

5 Largest Call Centers BPO in The World

06 February 2020

VADS Indonesia Client Gathering 2020 “Elevate Your Digitalized Customer Experience”

29 January 2020

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