Newsroom
- VADS
- Newsroom
- Automation Trends 2024
Automation Trends 2024
17 January 2024
In this ever-developing era, automation technology has become a main pillar in the business world, especially in the field of customer experience. In 2024, we witness a significant evolution in automation trends that will not only change the way companies operate, but also change the customer experience landscape as a whole. This article will discuss some of the main automation trends that will have a direct impact on customer experience in 2024.
Generative AI + Intelligent Automation
One of the most interesting trends in 2024 will be the combination of generative artificial intelligence (Generative AI) and intelligent automation. Generative AI allows systems to automatically generate new content based on previously learned patterns and data. When this technology is combined with intelligent automation, the result is a solution that is able to understand, respond to, and even predict customer needs with greater precision. In the context of customer service, this means a more personalized and adaptive experience for each customer.
Hyperautomation in Customer Service
Hyperautomation, which involves the use of various automation tools and technologies to increase efficiency and productivity, is key to improving customer service. In 2024, companies will increasingly adopt this concept in their customer service strategies. From automated call management to fast customer problem resolution via chatbots, hyperautomation ensures that every stage of customer interaction is automated to improve speed and quality of service.
Low-Code/No-Code Automation
The importance of speeding up the automation process without having to involve experienced developers is increasing. In this case, the concept of low-code/no-code is becoming increasingly dominant. With a low-code/no-code platform, even people without a deep technical background can design and implement automation processes. This will open the door for more people within the organization to contribute to implementing automation without having to rely on a limited IT team.
RPA Governance and Standardization Will Be Prioritized
As automation becomes increasingly integrated into business operations, it is important to ensure that the use of Robot Process Automation (RPA) is well managed and conforms to certain standards. In 2024, companies will prioritize RPA governance and standardization to avoid potential problems, such as process redundancy or regulatory incompatibility.
Automation will Transform Remote and Hybrid Work
Changes in working caused by the COVID-19 pandemic continue to have an impact in 2024. Automation will play a key role in transforming remote and hybrid work environments. By automating routine tasks, workers can focus on more complex and creative tasks, increasing overall productivity.
Augmented Reality (AR) and Virtual Reality (VR) Technology for Customer Interaction
The use of AR and VR will continue to grow to increase customer interaction. Companies can use this technology to provide visual guidance on product use, virtual customer training, or even to enrich the online purchasing experience.
Increased Security with Blockchain Technology
In the context of automation, the use of blockchain technology will increase to ensure data security and integrity. This becomes especially crucial when automating processes involving the exchange of sensitive customer information.
Looking ahead, the future of automation looks to be growing. Technologies such as Quantum Computing, Internet of Things (IoT), and 5G will be key drivers in the development of more advanced automation. Companies need to prepare themselves to adopt this technology to remain competitive in an ever-changing market. By continuing to incorporate artificial intelligence, more integrated automation, and the latest technology solutions, we can anticipate that the customer experience will continue to evolve and become increasingly personalized, efficient, and innovative. Contact marketing@vads.co.id for further discussion regarding your company's customer service automation.
Related News
17 December 2024
13 December 2024
10 December 2024
06 December 2024
03 December 2024
29 November 2024
19 November 2024
14 November 2024
08 November 2024
05 November 2024
01 November 2024
31 October 2024
25 October 2024
22 October 2024
18 October 2024
16 October 2024
11 October 2024
09 October 2024
08 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020
06 February 2020