Newsroom
- VADS
- Newsroom
- 5 Reasons Why Companies Need Outbound Contact Center Automation
5 Reasons Why Companies Need Outbound Contact Center Automation
25 April 2023
The call center is a service that has long been relied upon as an information center for customers. As the name implies, activities in this unit include incoming and outgoing calls as a marketing effort for a business. Along with advances in information and communication technology, now comes call center innovation in the form of outbound contact center automation. So, why do companies need to apply it in running a business?
Definition of outbound contact center
Outbound contact center refers to telephone call services by contact center agents to customers or potential customers. The goals can vary, from offering products to potential customers, contacting old customers again, to asking for customer feedback on the company's products and services.
However, wouldn't the work of a contact center agent be less effective if the phone wasn't picked up? That is not a problem because now there is a solution for this, namely in the form of outbound contact center automation. This system will call the contact list automatically, then a new officer will be connected to the call after the phone is picked up. Thus, the work process will be more efficient.
5 reasons why companies need outbound contact center automation
If you are still unsure about using this service, you can listen to a discussion of its benefits as follows.
1. Save operational costs
Using outbound contact center automation from an outsourcing company allows you to save on business operational costs. This is because you don't have to pay for equipment or provide space for contact center activities in the office. Expenditure on equipment will later become a package with a professional workforce in that field.
2. Support customer acquisition
The busyness of potential customers often makes them reluctant to try new products. Moreover, now there are many brands competing to advertise their products through various media. Then, how do you get new customers?
To work around this, a call center is a surefire way to hook customers. In practice, officers contact customers directly and describe how the company's products are able to solve potential customer problems. If the telephone recipient is interested, it means that the use of outbound contact center automation will increase sales figures.
3. Obtaining customer feedback
Telephone calls to customers can also be made with the aim of obtaining feedback regarding the company's products and services. The process of collecting customer responses can be done by relying on the company's database, then through automation so that it becomes more practical. Going forward, customer views can be accommodated to become insights in determining the next business step. Without feedback, companies may lose their way.
4. Increase customer loyalty
Customer loyalty may decrease or even disappear over time, especially if they are rarely exposed to information regarding the products they have used. Therefore, companies can use outbound contact center automation in order to retain customers. For example, a contact center agent for a beauty salon brand may make a call to offer a treatment voucher if it arrives within a week.
5. Encouraging customer retention
Customer retention is a strategy for maintaining a company's customers. The goal is that customers continue to transact to use the products or services offered. There are several ways to achieve this, and outbound contact center automation is one of them.
These phone calls will make the customer feel cared for by the company. Given the tendency to transact with friendly businesses, these efforts can strengthen relationships with customers to maintain, and even increase sales.
Your business can get the things above if you take advantage of the outbound contact center automation service from PT VADS Indonesia, which is ready to provide experts and special equipment for business needs.
Related News
19 November 2024
14 November 2024
08 November 2024
05 November 2024
01 November 2024
31 October 2024
25 October 2024
22 October 2024
18 October 2024
16 October 2024
11 October 2024
09 October 2024
08 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020
06 February 2020