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VADS Indonesia Achieves Outstanding NPS and CSAT Scores

18 February 2025

Image of VADS Indonesia Achieves Outstanding NPS and CSAT Scores

PT VADS Indonesia proudly announces the results of its Net Promoter Score (NPS) and Customer Satisfaction (CSAT) survey, reflecting an outstanding achievement. According to a survey conducted by IPSOS in 2024 and released in January 2025, PT VADS Indonesia recorded an NPS score of 63 and a customer satisfaction rate (CSAT T3B%) of 97%.

Commitment to Excellence in Service

This achievement reflects PT VADS Indonesia’s commitment to delivering the best service to all clients and business partners. These results also serve as motivation for the company to continue innovating and enhancing service quality to support customers’ business success.

Customer Support as the Key to Success

This success would not have been possible without the trust and full support of PT VADS Indonesia’s customers and partners. With this accomplishment, the company is even more motivated to foster stronger collaboration and provide high-quality services that meet customer expectations.

PT VADS Indonesia extends its gratitude to all customers for their trust. Let’s continue working together to achieve even greater success in the future!


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06 October 2020

10 Must-Have Call Center Skills

02 October 2020

What is Call Center?

30 September 2020

Outbound Contact Center for Increase Your Customer Experience

23 September 2020

Inbound Contact Center to Improve Customer Experience

19 September 2020

Blockchain Secure Authentication, World's First “Password-less” Authentication

14 September 2020

Celebrating 75th Indonesia Independence Day, VADS Contributes to Hold the Government Webinar 2020

26 August 2020

Optimize Your Customer Service with Chatbot

22 July 2020

17 VADS Indonesia Employees Successfully Pass COPC HPMT Certification

14 July 2020

Maximizing Your Customer Service with WhatsApp Business API

08 July 2020

Synchronize Your Files When Work From Home with OneDrive

13 May 2020

VADS Indonesia Policies in Facing the COVID-19 Pandemic

12 May 2020

Microsoft Teams Features for More Productive Work From Home

10 May 2020

Microsoft 365 for Productive and Effective Activities when Work From Home

06 May 2020

VADS Indonesia Get 27001:2013 Certificate

23 April 2020

5 Trends of Contact Center in 2020

16 April 2020

3 Advantages of Using Office 365 for Your Company

09 April 2020

Improve Your Customer Experience with WhatsApp for Business

02 April 2020

Chatbot to Increase Your Customer Experience

26 March 2020

This Time to Your Company to Use Chatbot

19 March 2020

Surat Edaran PT VADS Indonesia Terkait Pencegahan Virus Corona (Covid-19)

16 March 2020

Maximize WhatsApp Business for Your Business

12 March 2020

Improve Work Productivity with Office 365

05 March 2020

7 Experience of Customer Service That You Must Have

27 February 2020

4 Chatbot Technology Advantages to Increase Your Business

20 February 2020

Choose The Right Call Center Company

13 February 2020

5 Largest Call Centers BPO in The World

06 February 2020

VADS Indonesia Client Gathering 2020 “Elevate Your Digitalized Customer Experience”

29 January 2020

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