Newsroom
- VADS
- Newsroom
- How to Get Customer Feedback?
How to Get Customer Feedback?
12 March 2021
In every service/product that we provide, of course, customer satisfaction is the main target so that the business we do will always grow. From all the experiences that customers have, later they will provide feedback such as providing positive or negative reviews of the services/products we provide. That way we must always provide our best service in order to have a good image in the eyes of customers.
The feedback itself is a form of feedback to measure how good and bad the services/products we provide are based on customer experience. Then, how important is the feedback? Why should we maximize all feedback from customers?
The feedback given by customers can be an aspect for you to know what things need to be improved from the services/products provided, to know the wishes of the customer, and of course to find out the response from the customer regarding the quality of your service/product. Therefore, how do we get feedback from customers? Here are a few methods you can use to get the perfect feedback.
Powerful Methods of Getting Customer Feedback
1) Conducting a survey
The survey itself is one method that has been frequently used to get feedback from customers. There are various kinds of tools or media that you can use to create interesting surveys such as Microsoft Forms, Google Forms, Survey Monkey, Zoho Survey, and many more.
Later, the survey will contain questions which of course can provide information about customer responses to the services/products you provide. That way, ask collective questions in order to allow you to get the information you need. Also make the concept of more interesting and varied questions such as Multiple choice, Short answer, and Linear scale so that customers take more initiative in the process of filling out the survey.
2) Using Social Media
What we all know is that social media is one of the main keys to marketing the services/products we provide. Social media itself can allow you to get feedback from customers about the business we have. There are several methods, such as using polls, via the comment / Reply column of the posts you share, or direct messages.
Poll
Platforms like Instagram and Twitter can be the main media for you to get feedback from customers. Instagram itself has a feature called Stories, which later you can add a poll column to each story you create. Twitter allows you to add a poll column to each tweet you want to publish.
Comment / Reply
In every post that you provide on Instagram or Twitter, there will always be a comment column so that your followers/customers can provide reviews or insights on the experiences they have regarding the services/products they receive. That way you can read every existing comment and make it feedback for your service/product.
Direct Message
Not a few customers prefer to interact via direct messages because the information provided is clearer and more detailed. That way you can ask them if the information provided is clear and if they are satisfied with the information. Later, the answers they give can be used as feedback for you. As a result, you can evaluate your service from each answer that has been collected.
3) Provide a Feedback Box
Many of the customers or prospective customers do not use social media very often and of course, they will look for information through the official website. You can provide a feedback box on your websites such as a Suggestion / Comment column or an Emoji column that shows a happy or sad expression for the information you have provided.
4) Contacting by email
Of course, email is one of the main data if customers want to use the services you provide. In addition to informing you about the development of the services you provide, the email itself is a place to get feedback from customers.
You can send an email in the form of asking if the service they received is what they wanted or also asking if they were satisfied with the service they received. Using email allows them to provide feedback in the form of text or attachments in the form of images/videos.
5) Offer and Provide Rewards
Providing rewards or attractive offers such as discounted prices, free shipping, free trials, or giving samples can be one solution for you to get feedback from customers. Give them access to these offers by filling in questions about customer responses regarding the services/products you provide.
These are some of the methods you can practice to get satisfactory feedback from customers. Hopefully, these methods will help you to make the services/products provided even better. VADS Indonesia certainly provides services that can help improve your business. Contact marketing@vads.co.id to consult your business plan and further information regarding the needs of your company's customers.
Related News
19 November 2024
14 November 2024
08 November 2024
05 November 2024
01 November 2024
31 October 2024
25 October 2024
22 October 2024
18 October 2024
16 October 2024
11 October 2024
09 October 2024
08 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020
06 February 2020