Newsroom
- VADS
- Newsroom
- Digital Services Are Increasingly Needed, Companies Must Clean Up
Digital Services Are Increasingly Needed, Companies Must Clean Up
16 March 2022
Jakarta, March 16, 2022 – PT. VADS Indonesia again held the 2022 Client Gathering Webinar with the theme "Transforming your Customer Service into an Excellent Digital Experience". This webinar is an annual activity of PT. VADS Indonesia aims to give appreciation and commitment to clients for the loyalty and trust of those who have used the services of PT VADS Indonesia and improve relationships with clients of PT VADS Indonesia. In addition, on this occasion, PT VADS also introduced new solutions to improve contact centers and help clients transform into digital experience including Customer Experience Automation solutions (inbound and outbound contact center automation, omnichannel + live chatbot, and WhatsApp Bot). These solutions are expected to provide a seamless customer journey and efficiency and fast response in a service operation.
“I can say the customer journey has changed actively over the last few years. The pandemic has accelerated the digital transformation of many companies in providing new customer experiences. In a series of webinar sessions organized by VADS, we continue to bring expertise to share experiences on how they have made digital transformation when using VADS digital services together with our partners who continue to produce many innovations to improve to provide better." said Saravanan Belusami, CEO of PT VADS Indonesia.
The 2022 Client Gathering presents 3 experienced and competent speakers in their fields, including Tine E. Effendi (Vice President of Customer Satisfaction Management Bukalapak), Hunady Budihartono (Country Manager Genesys), and Hizam Ghazali (GM Digital Services Telekom Malaysia). This event was attended by more than 50 well-known companies from companies that use the services of PT VADS Indonesia in various industries such as banking, E-Commerce, telecommunications, government, and other sectors.
“As quoted from an international entrepreneur Jeff Bezos, founder of Amazon Corporations, “There is no other option to digital transformation for companies. It's either digitize or welcome failure”. Where Jeff Bezos has concluded that if a company does not want to transform to digital services, it will wait for the failure and extinction of its business. This is where PT VADS Indonesia plays a role in helping existing and potential clients to transform into digital experience excellence services, both in terms of providing up-to-date digital technology systems, reliable human resources with digital capabilities, and adequate infrastructure and places. Especially for digital engagement services in the banking and financial sector, we already have ISO 27001:2013, PCI DSS, and ISO 9001:2015.” Said Deddy Hermansyah, Chief Sales & Marketing Officer of PT VADS Indonesia.
Deddy Hermansyah added, not stopping at the digital solutions mentioned above, PT VADS also provides added value to customers who join, including:
1. Provide a customer e-learning center (learning management system) to facilitate the process of updating knowledge of a product and service online, either at home / WFH or at the office / WFO of course equipped with online testing standards in the form of pre and post-tests, as well as quizzes to ensure absorption is fit for purpose.
2. Provide insightful analytical reporting with VADS Power BI (Business Intelligent) tools with the advantages of customizable visualization, data modeling, and insight reporting, and can be accessed via mobile phone with efficient time and interactive visualization.
3. Providing services with a STRONG culture (Move, Aim, No Turning Back, Target, Accelerate, Precise) that is tailored to the client's vision to increase productivity and performance. At the same time, preparation for The Best Contact Center Indonesia competition starts with determining the talent, appearance, skills, and materials that will be carried.
In this session, PT VADS introduced the 5 pillars of transformation to focus on and connect its solutions through digital transformation. The 5 pillars of the transformation are VADS Academy, VADS Analytics, VADS ICT, VADS COE (Center of Excellence), and VADS Digital. Where these pillars relate to VADS solutions in providing excellent digital experience services. The VADS Analytics pillar, which was just presented in the session, has the advantages of recording, listening, and crawling data to all online services and social media channels by analyzing various sentiments, emotions, and expert data scientist analysts. So it can provide reports in real-time data updates and report analysis. We also offer a free trial via the link bit.ly/vads-SMA
"Of course, in 3 years of this pandemic, PT VADS has learned a lot and continues to provide full support to our clients with work from home services where data confidentiality and security are maintained. In addition to the BPO (Business Process Outsourcing) solutions above, in this sharing session, we also explained other solutions from PT VADS, namely ICT (Information and Communication Technology) solutions including VADS Cloud, Smart Services, Manage Service Desk, Helpdesk, and Blockchain Secure Authentication, and RPA (Robot Processing Automation). We also offer a free trial for the above services by contacting directly through our team. For this RPA service, it has been implemented in the service headquarters of PT VADS (Telekom Malaysia). Where the service request process can be shortened and accurate from a 3-hour TAT (Turn Around Time) process to just a few minutes. This proves that RPA services are able to replicate human action, are able to work without human intervention, and are able to work 24x7 365 a year so that they provide benefits and are cost-effective. So immediately join VADS Indonesia and feel our advantages and benefits to grow fast and big together, VADS will make your business easier! " said Deddy Hermansyah.
Related News
19 November 2024
14 November 2024
08 November 2024
05 November 2024
01 November 2024
31 October 2024
25 October 2024
22 October 2024
18 October 2024
16 October 2024
11 October 2024
09 October 2024
08 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020
06 February 2020