Newsroom
- VADS
- Newsroom
- Advantages of Using Automated Customer Service
Advantages of Using Automated Customer Service
05 April 2021
The use of automation technology has grown and become very popular with a variety of benefits. Automation can be used for various industries, one of which is customer service.
Based on research conducted by IBM in 2020, 85% of all customer interactions are handled without a human agent. The use of chatbots and artificial intelligence can help contact center agents focus more on more complex tasks so that customer service work can be more effective.
What is Automated Customer Service?
Automated Customer Service is a customer support method provided by automated systems such as chatbots, voice bots, or other artificial intelligence using tools to automate workflows or tasks. Automated customer service can provide 24/7 service and is used to assist contact center agents in receiving calls from customers and also responding to customer needs effectively and efficiently. Customer service means understanding customer needs and providing assistance to meet those customer needs.
By automating customer service, it creates opportunities to move or eliminate points of human-to-human contact when inefficient or unnecessary. Automation is not to replace the need to build relationships with customers, but automation should make it easier to build rapport with customers.
One form of automated customer service is that virtual assistants such as chatbots and voice bots are popularly used and employ predefined rules using artificial intelligence to help customers solve their problems quickly. Automated Customer Service can be used in all communication channels of choice of company customers so that the company can customize the channel according to the needs of its customers.
By using automated customer service, more complex questions can be forwarded to the contact center agent so that the contact center agent can help solve the problems experienced by customers more quickly, and accurately. In addition, companies can focus more on building relationships with corporate customers.
The need to automate the customer service process is the preference and expectation of consumers for faster information and service delivery. In the digital age, customers expect 24/7 assistance with problems and questions but also require a more specific experience as well as personalization. Examples of automated customer service technicians are the use of chatbots for customer service, automation through the CRM process, automated responses via email, social media monitoring, conversations via IVR or voice bot.
The various benefits that can be felt by using automated customer services include:
- Faster response time
- Budget efficiency due to lower operating costs
- Improve the quality of relationships with customers
- Reducing the occurrence of human error
- Increase customer satisfaction and loyalty
- Optimizing customer service experience according to needs
- Increase the productivity of contact center agents
Artificial intelligence is now part of the workforce helping companies create customer satisfaction for fast, high-quality support. Automated customer service that combines artificial intelligence with contact center agents will provide a good customer experience so that it can increase customer satisfaction. Artificial intelligence can be used in simple repetitive scenarios such as live chat so that more complex problems will be assisted by the contact center agent.
Automated customer service is an important step in providing service to customers. VADS Indonesia has automated customer service solutions such as smart chat assistants and voice bots that can perform customer service functions more optimally and productively. Automated customer service makes customer service fast, efficient, and can be integrated with the company's systems. The combination of digital channels, automation, AI, and human involvement makes automated customer service a breakthrough to improve company services in communicating with its customers. VADS Indonesia knows and ensures that customers have a support experience by using automated customer service that can increase the productivity and efficiency of your company's customer service. Contact us, and we will demonstrate how automated customer service can enhance your customer service support efforts. Sure about the various benefits of automated customer service but confused about where to start? Contact marketing@vads.co.id for consultations to improve your company's customer service.
Related News
17 December 2024
13 December 2024
10 December 2024
06 December 2024
03 December 2024
29 November 2024
19 November 2024
14 November 2024
08 November 2024
05 November 2024
01 November 2024
31 October 2024
25 October 2024
22 October 2024
18 October 2024
16 October 2024
11 October 2024
09 October 2024
08 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020
06 February 2020