Newsroom
- VADS
- Newsroom
- 5 Tips for Choosing the Best Customer Service Applications for Companies
5 Tips for Choosing the Best Customer Service Applications for Companies
09 December 2021
The customer is king, therefore a business must provide the best service to their customers. One way is to provide good customer service. Surveys show that 80% of customers state that a quick response from customer service is not only important but also affects their loyalty to a company. From here, it is increasingly seen that customer service is an important element in building a company.
In this digital era, where communication is increasingly diverse, the form of customer service is also developing. If previously customer service was only done by telephone, now customers can easily contact the company via social media or email. There is also a customer service application that can be used to support your services. However, before choosing a customer service application, it's a good idea to listen to some of the tips below.
Get to know your business customers
It is undeniable that we live side by side with technology. Technology makes it easier for us to do many things. However, in choosing an application for customer service, you need to pay attention that not all of your customers are familiar with the technology.
Get to know your business customers first. If most of your customers are older people, they generally prefer to use the phone. However, if your customers are young people, they generally tend to prefer self-service where they can solve their own problems with a little help from customer service.
By recognizing customers, you can decide what kind of customer service application and what features are important to include in the application. In the customer service application, you can combine several features such as a call center suitable for older customers, live chat features, email, social media, and frequently asked questions (FAQs) for younger customers.
Also, identify business needs
Before you decide on an application for customer service, first identify what your business needs so that you can choose an application with the right features. For example, you need to increase the speed of your company's customer service and want 24-hour service. So, choose an application with a chatbot or live chat feature where customers can quickly get answers to their questions at any time.
Write a list of customer service application criteria
Make a list of customer service application criteria that suits your needs. Applications for customer service have many features that support the services of a company. However, it must also be adjusted to the needs and budget of the company.
Do you want an application that connects with multiple channels? Applications like this can usually be connected to Facebook, Twitter, call centers, live chat, and email. There are also self-service-oriented applications and help centers, where customers can seek information about their problems with the assistance of customer service.
Learn about the features the app has to offer
The next tip is to adapt the features to your company's needs. First, learn about the features that the app has to offer. Generally, the feature that is often needed is a feature to connect several fast response services channels such as SMS, telephone, social media, email, and others. However, many apps offer other features that you may need.
One of them is the feature to upload the latest content in the form of articles to help customers get the information they need. Features like this are ideal for helping customers because they don't need to directly contact the call center agent but can find solutions to their problems themselves through content provided by the company.
Check testimonials from previous customers
To ensure that the application you are using is good and reliable, you can see testimonials from previous customers. You can see it from other blogs or websites that discuss these products. You can also ask fellow businessmen who have previously used the customer service application. Don't make the wrong choice of applications that actually distance your relationship with customers.
Using a customer service application that suits your company's needs can help improve service quality so that customer satisfaction is met. Do the tips above, then you can choose the right application for customer service. For example, the customer service solution provided by VADS Indonesia. Whether for inbound or outbound communication, you can click here to get it now!
Related News
19 November 2024
14 November 2024
08 November 2024
05 November 2024
01 November 2024
31 October 2024
25 October 2024
22 October 2024
18 October 2024
16 October 2024
11 October 2024
09 October 2024
08 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020
06 February 2020