Newsroom
- VADS
- Newsroom
- Outbound Contact Center for Increase Your Customer Experience
Outbound Contact Center for Increase Your Customer Experience
23 September 2020
Outbound Contact Center VADS Indonesia
Contact Center is one of the must-have services as a liaison between customers and companies. A contact center is a must for any company that wants to grow its business and increase sales figures.
There are two types of contact centers, Inbound Contact Centers and Outbound Contact Centers. Inbound Contact Center is receiving incoming calls from customers who are looking for information and need technical support related to company products or services (Read: Inbound Contact Center to Improve Customer Experience). Meanwhile, the Outbound Contact Center is making calls from companies to customers for certain business activities. We will discuss more Outbound Contact Center.
What is Outbound Contact Center?
Outbound Contact Center is making calls from companies to consumers to carry out certain business activities. This activity is proactive in contacting customers in carrying out operations to achieve certain business goals. The purpose of the outbound contact center is to promote company sales, provide satisfaction to customers, and create new customers so that it will improve customer service and sales of the company's business. Activities included in outbound contact centers such as Telemarketing, Telesales, Telereminder, Telecollection, Teleretention, and other business activities.
Advantages of Using an Outbound Contact Center
The advantages that a company will get if using an outbound contact center include:
- The latest information regarding the company's products and services can be conveyed to customers in a timely and efficient manner
- Get new customers through phone calls or new sales to existing customers
- Increase sales transactions
- Control the quality of after-sales service
- Increase customer satisfaction
- Can be integrated into customer service or CRM
Outbound contact centers provide benefits for the company. In addition, with advances in technology, telecommunication services such as outbound contact centers have increased the quality of their services so that companies are required to have outbound contact center services to improve their business.
Services You Can Do with Outbound Contact Centers
Various services can be performed by outbound contact center agents, such as making calls to reach and attract prospective customers to find out about the company's products and services. In addition, by using outbound contact center agents, companies can conduct market research on the needs needed by consumers. Outbound contact center agents contact customers according to the company's target customers and learn more about the needs and interests of consumers. Other services such as:
- Lead Generation
- Market Research and Survey
- Appointment Setting
- Debt Collection
- Data Validation and Database Development
- Direct Sales
- Customer Acquisition
- Customer Loyalty Program
- Product / Service Promotion
Types of Outbound Contact Centers
- Telemarketing. Telemarketing provides offers in the form of company products and services over the phone such as sales and promotion of products to candidates from marketing campaigns to purchases. The advantages of using telemarketing services are to increase revenue, increase sales productivity, and business opportunities. Telemarketing agents who have broad insight are needed to increase sales and offer company services.
- Telereminder. Telereminder is part of a type of outbound contact center that can be applied to customers with the aim of reminding and ensuring customers make payments on time. The advantage of using this telereminder service is that it can help complete payments from start to maturity, provide payment alternatives, control, cash flow, and reduce bad credit. Telemarketing agents are needed who have the best service (service excellence) in invoicing so as to maintain customer satisfaction and trust in the company.
- Teleretention. Teleretention can increase company revenue by convincing customers to offer the latest products and services owned by the company so as to ensure customers have loyalty to the company's products and services. The advantages of using teleretention services are to minimize loss of customers, maintain customer satisfaction, utilize the owned database, increase sales productivity, and rebuild connections with customers.
- Telecollection. Telecollection is an extension of the accounts receivable management process. The telecollection process starts from understanding customer behavior and by developing a campaign according to the situation being faced by the customer. After that, the telecollection agent will follow up on the customer by immediately invoicing to pay. The advantages of using telecollection services are to ensure that business transactions and payments are received on time, increase the company's cash collection, and reduce fraud and losses experienced in processing receivables.
The ability to provide good customer experience depends on the quality of the outbound contact center agents in providing services to customers. Outbound contact center agents are representatives of companies that directly interact with customers so that by having trained and experienced outbound contact center agents and a good outbound contact center technology system can provide a customer experience in accordance with customer expectations.
VADS Indonesia, a BPO engaged in contact center, can help your company to make your company's outbound contact center a success. VADS Indonesia has an outbound contact center system and technology that makes it easier for you to achieve your desired business goals and increase your business income. In addition, VADS Indonesia's outbound contact center agents have good skills and experience to ensure they can serve your customers well so as to create a good customer experience, on the other hand, you can focus on your main business operations. Some of the other advantages that VADS Indonesia has for your company are:
- Has an Information Technology Infrastructure Methodology (ITIL) certification in improving quality efficiently and effectively
- Ensuring effective service, improving performance, and increasing the business value of your company
- Serve your customers in multi-languages such as English, Mandarin, Malaysian, Tagalog, Japanese and Korean
- Experienced human resources and continuous training
- Provide 24/7 technical support
- Provide consultation with experienced VADS contact center practitioners and certified by COPC
- Save on your company budget and also increase profits for your company
Contact marketing@vads.co.id for further information and consultation regarding the outbound contact center to improve your company's customer experience.
Related News
19 November 2024
14 November 2024
08 November 2024
05 November 2024
01 November 2024
31 October 2024
25 October 2024
22 October 2024
18 October 2024
16 October 2024
11 October 2024
09 October 2024
08 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020
06 February 2020