Customer Relationship Management (CRM)
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Customer Relationship Management (CRM)
Complete information facilities about customers to maximize customer relationships with the company.
CRM has an important role in customer experience, in this case CRM as a means of complete information about customers to maximize customer relationships with the company through sales by upselling and cross-selling, so as to increase profits by identifying, attracting and retaining customers.
Benefits
- Help to see 360 degree of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and schedule are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.
Other Digital Solutions
Social Media Analytics
Social Media Analytic is an analytical method to see customer responses and opinions to company products or services.
Social Media Care Management
Providing consumer support service through social media channels to build and maintain good relation with customers.
Digital Marketing
Create and publish marketing campaigns through various digital channels.
Smart Chat Assistant
Smart Chat Assistant is an artificial intelligence (AI) program that simulates interactive human conversations.
WhatsApp for Business
WhatsApp Business makes it easy to interact with customers via the WhatsApp channel.
VADS Collaboration Tools
Need an office application – without having to invest in technology and facilities?
IT Managed Services
Quality and responsive IT technical support services.