Outbound Contact Center
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Outbound Contact Center
An agent who makes outgoing calls to your customers or prospects for various purposes of your company.
PT VADS Indonesia provides the best outbound solutions to improve your business by not only providing agent personnel but also a place and network system as well as database utilization according to your company's needs for more effective business processes.
We offer 4 solutions to increase your income and create customer satisfaction and loyalty, namely Telemarketing, Telereminder, Teleretention and Telecollection.
Outbound Contact Center
Telemarketing
Do you want to acquire more customers? Do you need expertise in sales and marketing?
Let VADS Indonesia call customers on your behalf and start marketing. By combining the right solutions with the right people, VADS Telemarketing services can contribute considerably to your revenue through specialised activities such as Customer acquisition campaign, Lead generation, Appointment setting, Order taking and processing.
Benefits
- Revenue growth/market share
- Increase sales productivity and leads generation
- Universal agents that have the ability to up-sell and cross-sell products/services
Telereminder
Do you want to enhance your recovery outcome?
VADS Telereminder is a brute force model suitable for large customer bases where effort is needed to maximize contact via voice and non-voice channels. It is reminder calls to client’s customers primarily as an initiative for credit recovery to ensure “on-time payment”.
Benefits
- Complete recovery services (contact centre centric); starting from early due until legal
- Providing alternate payment channel – point of sale (Credit Card terminals)
- Increase client satisfaction by incorporating customer service elements in recovery calls
- Forecast cash-flow and reduce bad-debt
Teleretention
Need help retaining your existing customers?
VADS Teleretention can generate insights to help you save your customer from churning. Moreover, our collection process, which features sales elements, will not only help to protect your revenue but enhance it along the way by creating demand. This includes engaging and convincing the unhappy customers to stay with the particular client/service provider by counter offering on a better package or give them the right solution.
Benefits
- Minimize customer defections
- Keep your current customers happy
- Utilize your database. Nothing goes to waste
- Reconnecting with your previous clients
- Increase sales productivity
Telecollection
Having a hard time reducing your bad debts?
VADS Telecollection services are an extension of your receivable management process. Our process begins by understanding your customers’ behaviour and by developing a campaign according to the situation faced by your customers. Our Tele Collection Professionals will then follow up with your customers on promise-to-pay, up to legal escalations where necessary.
Benefits
- Ensuring that business transactions and payments are received on time
- Increasing cash collection
- Reducing receivable delinquency and losses
- Forecast cash-flow and reduce bad-debt
Other Customer Experience
Inbound Contact Center
Agents who answer incoming calls from customers and potential customers to increase value and various goals according to the needs of your company.
Omni Channel
Omni Channel is a multi-channel business model that is used as a company's strategy to increase customer satisfaction.
Customer Service Learning Center
VADS Indonesia Training Center provides professional trainers, the latest learning modules, and development programs for individuals and teams.