Customer Experience
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Customer Experience
Customise the process according to customers expectations.
PT VADS as a Learning Center provides trainers, modules, development program for individuals and/or teams. We own vast curriculum for training provided by local trainers, with flexible training locations that can be arranged at the client’s place or PT VADS Learning Center. Types of Training provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.
Customer Experience
Inbound Contact Center
Agents who answer incoming calls from customers and potential customers to increase value and various goals according to the needs of your company.
Inbound Contact Center is an agent that receives incoming calls from customers or prospective customers of your company, whether in the form of complaints, inquiries about products or services, or other requests with fast response and good handling, and can also make sales or cross selling to customers.
PT VADS Indonesia provides the best inbound solutions to improve your business by not only providing agent personnel but also a place and network system according to your company's needs for more effective business processes, good customer relations, and increased sales.
Outbound Contact Center
An agent who makes outgoing calls to your customers or prospects for various purposes of your company.
PT VADS Indonesia provides the best outbound solutions to improve your business by not only providing agent personnel but also a place and network system as well as database utilization according to your company's needs for more effective business processes.
We offer 4 solutions to increase your income and create customer satisfaction and loyalty, namely Telemarketing, Telereminder, Teleretention and Telecollection.
Omni Channel
Omni Channel is a multi-channel business model that is used as a company's strategy to increase customer satisfaction.
Omnichannel is a service using various channels that is used as a company strategy to increase customer satisfaction, company sales, and other company needs. Omnichannel is an integrative method between customer and company relationships. With omnichannel customers can stay connected to the company in any situation with multiple channels at the same time.
Omnichannel replaces multichannel services which include location, FAQ web page (usually contains frequently asked questions), social media, live web chat, mobile application and telephone communication. Customers can make complaints or other requests with various channels without having to repeat from the beginning because the customer journey has been recorded in the Omnichannel system.
Benefits
- Integrated Communication and Analytics
- Instant Revenue Growth
- Customer Self-Service
- High Customer Retention
Customer Service Learning Center
VADS Indonesia Training Center provides professional trainers, the latest learning modules, and development programs for individuals and teams.
PT VADS Indonesia has a comprehensive training curriculum organized by professional trainers in various fields. The location and timing of training can be adjusted according to client needs.
The types of training provided by VADS Indonesia are:
- Analysis of training needs
- Transformation consulting
- Customer Services
- Leadership
- Interpersonal Development
- Motivation
- Training for trainers
- Digital Marketing
Benefits
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
Our Solutions
Customer Experience
Customise the process according to customers expectations.
Digital Solutions
Publish and monitor all marketing activities digitally.
Security Solutions
Provides strong and trusted authentication services.
Work From Home Solution
Work From Home services helps clients to maintain and monitor the productivities of agents especially in new normal during a pandemic