Financial Services
- VADS
- Industry
- Financial Services
Financial Services
Improve security. Transact digitally.
Financial Services sector is growing far beyond traditional banking services with new technologies and new ways to engage with customers. Customers will increasingly expect their financial institution to be proactive in helping them manage their finance and giving them information.
With PT VADS Indonesia you can now look into process automation without compromising on data and security for a comprehensive digital economy, because PT VADS Indonesia already has ISO 27001:2013 certification for information security
Use Case
Customers expect interactions with their financial institutions based on insight built over time, with the timeliness, personalization, and engagement. Customer’s satisfaction is becoming more dependent on the quality of engagement besides of the differentiation of products and services. The customer experience expectations of today’s customers are being set by high tech organizations. Most important in this regard is the growing importance of trust and security as more data is collected from each consumer. These are things that you're looking for some best practices to enhance the service of Financial Services customer experience.
The Challenge :
- Develop managed service inbound contact center with voice and digital channel
- Uising communication channel voice, email, web chat, social media (Twitter, Facebook, and Instagram) with 24/7 supporting hours
The Solutions :
- VADS has experts who have contact center certification from leading contact center certification bodies (COPC).
- VADS provides agents with inbound contact center skills for both voice and digital services
- VADS carries out basic softskill agent contact center training, and continuous product and service training procedures.
- VADS conducts training to monitor, escalate, and support call center service operations.
- VADS provides and manages Call Center services and solutions to serve banking customers throughout Indonesia.
- Designing and interacting with customers and potential customers by providing interactive content, analyzing, testing, optimizing strategies, and monitoring with the aim of maintaining the banking brand
Highlight :
- increased Service Level
- improved Quality of Service
- Fatal Error information accuracy
We supports any channels and tools to meet your needs based on your customers personalized preferred channels.
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