About Us
PT. VADS Indonesia is a subsidiary company of TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) Group. PT. VADS Indonesia is the customer's chosen partner in digital customer experience management. We put process, technology, and people together to reach your ultimate goal. Established in 1991 from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM), and then VADS Indonesia started its operations in Indonesia on December 1, 2008.
Vision
To become a world class BPO, delivering total solution to our customer, sharing mutual benefit to our partners and providing a good place to work for our employee.
Mision
To deliver service excellence in a standardized, effective, efficient and courteous manner that brings satisfaction to our clients and their customer, partners, and employee.
Certification
PT VADS Indonesia already has certifications for companies and individuals such as : ISO 37001:2016, ISO 27001: 2013, ISO 9001:2015, PCI DSS, KBLI 62021, KBLI 62029, KBLI 61919, KBLI 82200, KBLI 78200, KBLI 78425, Salesforce, COPC, Six Sigma, ITIL, PSMB, IPMA, PMP, BCCP, BNSP for Trainers and Assessment, CDCP, and SFPC
Our Value
From 2021 onwards, VADS Indonesia came up with MANTAP mantra for all VADSter. The mantra consists of six elements which we must apply to our working spirit.
Why VADS?
Experience
Voice & Digital Services. 50 Million Customer Interactions per Annum and Growing. 50+ Enterprise Client from All Over Industry
End to End BPO & ICT Solution
We provide all the needs, from resources, technology, system to the facility.
World Class Company
Innovative, customer centric, focus on quality, exellence ops, delighted vendors and delighted customer.
Location
Our Management
Deddy S Hermansyah
Chief Marketing and Sales OfficerFirdaus Nur Dwi Fahmi
Chief IT & Digital OfficerRudi Riady
Chief Strategy and Compliance OfficerJatmiko Wisnubroto
Chief Operating OfficerSaravanan Belusami
Chief Executive Officer
Deddy S Hermansyah
Chief Marketing and Sales Officer
As a Chief Marketing and Sales Officer, Deddy S Hermansyah has more than 20 years of experience in the business development strategy and technology industry. He has the expertise to drive sales, growing business to achieve the target, and always focus on increasing revenue with our customer-centricity “If You Shine I Shine Too”. Under his leadership, PT VADS Indonesia now growing on top performance, achieve the target and increase sales revenue.
Firdaus Nur Dwi Fahmi
Chief IT & Digital Officer
Experienced Chief IT & Digital Officer with a strong background in leading digital transformation and technology solutions. Currently serving as the Chief IT & Digital Officer at PT VADS Indonesia, overseeing IT operations and driving digital initiatives. Previously, as the Operation Transformation Manager at Sinarmas Agribusiness and Food, successfully implemented strategic changes to enhance operational efficiency. Prior to that, held key roles at Petrosea and PT United Tractors Tbk, specializing in resource application optimization and business process re-engineering. Skilled in PDCA methodology and operational excellence, with a track record of driving successful outcomes.
Rudi Riady
Chief Strategy and Compliance Officer
As a Chief Business Governance & Compliance Officer, Rudi Riady has more than 17 years of experience in assurance and accounting fields, He has expertise in the financial industry and is responsible for overseeing compliance within an organization, and ensuring compliance with laws, regulations requirements, policies, and procedures. During his leadership, PT VADS Indonesia can provide compliance guidelines that balance regulatory requirements, risk mitigation, and business objectives effectively and efficiently.
Jatmiko Wisnubroto
Chief Operating Officer
Started his career in customer service and sales at PT Golden Bird (Blue Bird group). He then switched to being a contact center representative at XL Axiata in January 2000. His last position was Customer Resolved and Recovery Team Leader before deciding to join PT VADS Indonesia in December 2008. He held various positions at PT VADS Indonesia, starting from Call Center Team Leader, Real Time Floor Management Specialist, Human Performance Specialist, Client Relations Specialist, as well as Telemarketing and Contact Center Manager. Starting April 2017, he held the position of Head of Operation Financial Service Industry, and in November 2019, he held the position of Head of Operation Key Account Share Project. Prior to becoming Chief Operating Officer, he held the position of Head of COE – Center Of Excellence.
Saravanan Belusami
Chief Executive Officer
With over 28 years of experience under his belt in business, technical and management, Saravanan has served in the full spectrum of Business Process Outsourcing (BPO), Telcos and Customer Experience (CX). Saravanan is no stranger to the BPO industry. He has expertise in various fields such as sales-related activities, Customer Experience Management and Transformation, people management and daily operations. In his current capacity, he has participated in many awards from different types of Contact Centre associations such as Contact Centre Association Malaysia (CCAM), Outsourcing Malaysia (OM), Contact Centre Association Singapore (CCAS) and also Contact Centre World Association (CCWA). He has won many awards in the individual and team categories. He has once won the best CCWA BPO leader in the Asia Pac region Starting in March 2020, he has been assigned to the role of CEO of VADS Indonesia and is ready to bring VADS Indonesia to greater heights.