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AI ROI Can Be High! Here Are 8 Key Strategies to Ensure Your Investment Pays Off
Investing in Artificial Intelligence (AI) has become one of the top choices for companies aiming to improve efficiency and competitiveness. However, not every AI initiative delivers the expected return on investment (ROI). Many projects stall midway due to poor planning, unclear metrics, or merely following technology trends without clear direction. To ensure that AI investments generate real value, businesses need strategies that are measurable, sustainable, and aligned with their core objectives.
Key Strategies to Maximize AI ROI
AI is a strategic investment that can drive business growth, from operational efficiency to enhanced customer experience. Yet, success doesn’t happen automatically. It requires a systematic approach to ensure AI implementation goes beyond being just a tech project and instead delivers long-term business impact. Here are eight strategies companies can apply to maximize AI ROI:
1. Set Clear Business Goals and KPIs
Every AI project must begin with specific and measurable objectives, such as reducing document processing time by 30% or improving customer retention by 10%. Clear KPIs provide a benchmark for success and tangible proof of AI’s contribution to the business. Without this direction, AI risks becoming nothing more than a “technology experiment” without real benefits.
2. Select High-Impact Use Cases
Focus on processes that consume the most time or costs, such as administrative automation, data validation, or initial customer service. A quick-win strategy starting small with projects that deliver fast results helps demonstrate AI’s value early and builds organizational trust in the technology.
3. Align Processes to Support AI
AI cannot perform optimally if combined with outdated and inefficient workflows. Companies must redesign processes, clean up data, and establish procedures that complement automation. With the right integration of people, technology, and processes, AI can generate insights that are truly valuable for decision making.
4. Build a Sustainable Innovation Pipeline
AI success is not a one-time project. Businesses need a continuous innovation pipeline that evolves with market demands. This approach keeps organizations adaptable, helps uncover new opportunities, and ensures each AI initiative delivers measurable value.
5. Strengthen Data and Technology Capabilities
Data is the “fuel” for AI. To maximize ROI, data must be accurate, consistent, and free from duplication. The technology infrastructure must also be flexible to enable seamless AI integration. Data governance and security are equally critical to maintaining reliability and long-term trust in results.
6. Engage Leadership and Manage Change
Executive commitment is essential for AI success. Strong support accelerates adoption, minimizes resistance, and drives cross-departmental collaboration. Alongside leadership buy-in, internal communication and training programs are crucial to help employees feel confident using AI in their daily work.
7. Continuously Measure, Monitor, and Iterate
AI is not a one-off solution. Its performance must be tracked against KPIs, models refined, and resources redirected to more promising use cases. Continuous improvement ensures that ROI remains consistent and even grows over time.
8. Benchmark and Learn from Industry Best Practices
Learning from other companies’ strategies can accelerate your AI journey. Benchmarking provides insights into proven approaches while helping avoid common pitfalls. Partnering with technology providers or neutral consultants can also be a smart move to optimize outcomes.
AI ROI will not materialize overnight. Success comes only with a well-defined strategy, clear business objectives, and a commitment to adapt. By selecting the right use cases, strengthening data and technology foundations, and actively involving leadership, AI can deliver real business value and fuel long-term growth.
PT VADS Indonesia is ready to support your organization in delivering relevant, measurable, and sustainable AI solutions. Now is the time to maximize the ROI of your AI investment and achieve a truly impactful digital transformation.
Voice AI in Banking: Advanced Solution or Potential Problem?
Voice AI in the banking sector is growing rapidly and offers many potential benefits. However, it also comes with both strengths and weaknesses. Let’s explore the key advantages and disadvantages of Voice AI in banking.
What Are the Strengths of Voice AI in Banking?
Some of the strengths of Voice AI in banking are:
1. More Convenient Access
Many banks in Indonesia already provide mobile and internet banking services, but most still require users to log in and verify their identity before accessing information. With Voice AI, the process becomes much more seamless. Integrated with existing digital banking services, such as mobile apps or voice-based contact centers, customers can obtain information and complete simple transactions through voice commands, without the hassle of repeatedly entering passwords.
2. Faster and Automated Services
Voice AI enhances customer service experiences with quick and accurate responses. It can even detect intonation and user emotions. When necessary, the system can automatically transfer the customer to a human agent for faster resolution.
3. Enhanced Security
Voice AI includes security features comparable to online banking and mobile apps. It uses biometric voice authentication without storing users’ banking data. Additionally, all account-related activities are automatically deleted once the session ends, ensuring privacy and safety.
4. Broader Accessibility
Voice AI provides significant benefits for people with disabilities. With voice commands, they can access banking services without depending on screens or physical buttons. For example, visually impaired users can check their balance or pay bills using voice commands without assistance. This makes banking more inclusive, convenient, and accessible to everyone.
What Are the Weaknesses of Voice AI in Banking?
On the other hand, Voice AI has weaknesses such as:
1.Inconsistent Accuracy
When Voice AI was first introduced, many users received inaccurate or irrelevant responses. Although advancements in AI and machine learning have greatly improved accuracy in recognizing accents, slang, and dialects, miscommunication still occurs, making some customers hesitant to fully rely on the technology.
2. Regulatory Complexity
The financial services industry is one of the most heavily regulated sectors. This applies to any new technology introduced. Banks must ensure they manage sensitive personal information securely while complying with global financial regulations. This is a key factor influencing whether financial institutions adopt Voice AI.
3. Security Risks
Financial institutions are known for their cautious approach to risk, and security is their top priority. Before implementing Voice AI, banks must thoroughly test the technology to ensure the latest security protocols are in place.
4. Less Personal Service
Most Voice AI systems follow structured flows when delivering responses, which may come across as rigid and impersonal. Unlike human agents, they lack the authenticity and empathy that many customers expect. This can leave users feeling unheard or unsatisfied with the service.
Like any AI technology, Voice AI comes with both advantages and disadvantages. However, when implemented and managed effectively, its drawbacks can be minimized while still offering great value to users.
PT VADS Indonesia is your trusted partner in supporting the adoption of Voice AI in the banking industry through professional outsourcing services. Entrust your Voice AI solutions to PT VADS Indonesia to make banking services more efficient, secure, and high quality. Contact us today.
PT VADS Indonesia Secures 4 Trophies and 1 Plaque at the Stellar Workplace Award 2025
Jakarta – PT VADS Indonesia has once again achieved remarkable success by bringing home four trophies and one plaque at the Stellar Workplace Award 2025. This accomplishment reaffirms the company’s position as one of the organizations most committed to employee engagement and innovation in creating a future-ready workplace.
Even more proudly, VADS earned the prestigious title of The Best Stellar Workplace Award, covering multiple categories: Small-size Organizations Category, Best Future-Ready Workplace Program, Recognition in Employee Commitment, and Recognition in Employee Satisfaction. This achievement serves as tangible proof of the company’s consistency in building an inclusive, adaptive work environment that supports every employee’s professional growth.
The Stellar Workplace Award is a prestigious event that recognizes the best practices of companies in creating a modern workplace. The evaluation encompasses various aspects, from employee engagement and satisfaction to creativity, innovation, and a company’s ability to adapt to changing times. This award has become an important benchmark for organizations in cultivating a work culture that drives productivity, collaboration, and innovation. Through this recognition, PT VADS Indonesia demonstrates that focusing on employee experience is a key factor in achieving overall corporate success.
Chief Executive Officer of PT VADS Indonesia, Saravanan Belusami, stated, “This achievement is the result of the extraordinary dedication of the entire VADS team. Every small step, creative idea, and hard work of each employee forms the foundation of this accomplishment. I am proud to witness the collaborative spirit that continues to grow across the organization. This award is not only recognition of our team’s efforts but also motivation for us to keep creating a workplace that supports creativity, innovation, and professional development for every individual.”
Saravanan further added, “We believe that having a team that feels comfortable, creative, and motivated is an essential prerequisite to delivering stellar customer service and driving the best innovations in the contact center industry.”
The success of PT VADS Indonesia at the Stellar Workplace Award 2025 also reflects the company’s philosophy of balancing technology with the human touch. Various programs have been implemented to enable employees to work more comfortably, creatively, and productively. This approach not only enhances the work experience but also fosters the creation of innovative ideas that add value to both the company and its customers.
The achievement of four trophies and one plaque further emphasizes PT VADS Indonesia’s commitment to building a work culture that is adaptive and future-oriented. The company continues to promote employee engagement, provide platforms for skill development, and create collaborative spaces that encourage limitless creativity. Through this approach, PT VADS Indonesia has succeeded in creating a stellar workplace that can meet the challenges of the digital era while ensuring a safe, comfortable, and productive work experience for the entire team.
This prestigious recognition further strengthens PT VADS Indonesia’s position as a company that not only focuses on delivering high-quality services to its customers but also prioritizes human resource development. Moving forward, the company remains committed to continuously enhancing a work culture that is inclusive, innovative, and supportive of professional growth, in order to deliver optimal performance and sustainable innovation in the contact center industry.
4 Voice AI Challenges in Banking That Cannot Be Ignored
Voice AI offers significant opportunities for the banking industry. However, its implementation comes with several challenges. To maximize its benefits, banks and financial institutions need to anticipate these obstacles and adopt the right strategies.
Challenges in Implementing Voice AI in Banking
Voice AI can enhance user experience and make operational processes more efficient, but its deployment is not without challenges. When managed properly, these challenges can become opportunities for banks and financial institutions to fully leverage the technology. Here are some of the main challenges and effective solutions to address them:
1. Data Security and Customer Privacy
Handling sensitive financial data via voice requires a high level of security to ensure customer privacy and prevent data breaches. Banks must safeguard personal information shared by users during interactions with Voice AI, as this data could become a target for hackers.
Solution:
Banks and financial institutions should implement a multi-layered security framework that includes voice biometrics for customer authentication, end-to-end encryption for voice conversations, and secure data storage and transmission. Regular security audits should also be conducted to comply with industry standards such as GDPR and PCI DSS, which are essential for ensuring adherence to data protection laws.
2. Accents, Languages, and Speech Variability
One of the biggest challenges for Voice AI in banking is the ability to accurately understand and respond to various accents, dialects, and speech patterns. This challenge becomes particularly significant in global markets, where users may speak with regional variations in pronunciation, vocabulary, and sentence structure.
Solution:
To ensure Voice AI can understand and serve users from diverse linguistic backgrounds, operators must continuously enhance their Natural Language Processing (NLP) models. By leveraging machine learning, these models can be trained to recognize and process different accents, dialects, and language nuances. Over time, Voice AI becomes more proficient in handling speech variations, delivering accurate responses, and improving user satisfaction.
3. User Trust and Adoption
Although Voice AI technology is gaining popularity, many users remain hesitant due to concerns over security, privacy, and accuracy. Users may worry that their sensitive information could be misused, or they may feel more comfortable speaking directly with a human agent rather than using Voice AI.
Solution:
Building user trust is crucial for a successful transition to Voice AI. Banks and financial institutions can address these concerns by clearly communicating how user data is protected and giving users control over their interactions with Voice AI.
4. Rigid Responses
While Voice AI can handle many routine tasks, human intervention is sometimes necessary, especially for complex or sensitive issues. A lack of flexibility may lead to customer discomfort, causing them to stop using the service.
Solution:
The banking industry can adopt a hybrid approach that combines Voice AI efficiency with human agent expertise. For example, Voice AI can triage user inquiries and escalate them to human agents when needed. This approach ensures a smooth user experience while providing the human touch that technology cannot replace.
Offering Voice AI as an optional service, rather than mandatory, allows users to adapt at their own pace. Ensuring that Voice AI is accurate and responsive will gradually build trust in the system. Regular updates and improvements based on user feedback can further enhance user confidence.
PT VADS Indonesia serves as a trusted partner to support the implementation of Voice AI in the banking industry through professional outsourcing services. Entrust your Voice AI solutions to PT VADS Indonesia to make your banking services more efficient, secure, and high-quality. Contact us today.
PT VADS Indonesia Organizes Quality Monitoring Training to Enhance Contact Center Services
PT VADS Indonesia once again reinforces its commitment to delivering excellent contact center services through the organization of a Quality Improvement Training for Contact Center Quality Assurance. This program reflects the company’s dedication to enhancing human resource competencies while strengthening the quality of services provided to customers.
The training was designed with a comprehensive approach, covering a thorough understanding of monitoring strategies, agent performance evaluation techniques, and the implementation of consistent service standards in every customer interaction. The program’s main objective is to equip participants with relevant knowledge and skills to face the increasingly competitive dynamics of the contact center industry.
One of the key highlights of the training is the integration of theory and practice. Participants are not only provided with foundational knowledge about quality monitoring concepts but are also guided to directly apply evaluation methods through real-life simulations. This approach is expected to enhance participants’ skills in leveraging monitoring data to support more accurate and measurable decision-making processes.
Through this training, PT VADS Indonesia aims to develop contact center talents who are better prepared to maintain the quality of customer interactions. Contact center agents play a strategic role as the frontliners in building relationships with customers. Therefore, their ability to deliver consistent, empathetic, and standardized services becomes the key to sustaining customer trust.
Furthermore, the program is also designed to improve work productivity. By equipping participants with effective evaluation techniques, they are encouraged to identify areas that need improvement while maximizing existing strengths. As a result, this training not only focuses on enhancing service quality but also on driving operational efficiency, which directly impacts business growth.
PT VADS Indonesia believes that investing in human resource development is a strategic step in addressing the rapid changes and demands of the industry. By prioritizing structured quality monitoring, the company can not only improve customer experience but also strengthen competitiveness both nationally and globally.
The organization of this Quality Improvement Training for Contact Center Quality Assurance is part of PT VADS Indonesia’s continuous efforts to foster a quality-oriented work culture. Through this initiative, the company aims to ensure that every customer interaction delivers real added value and builds long-term loyalty.
With a spirit of collaboration and innovation, PT VADS Indonesia is optimistic that this training will be an important step toward raising the standards of more professional contact center services. The company continues to encourage every individual involved in the industry to develop capacities, skills, and mindsets aligned with the demands of the times.
👉 More information about the program can be accessed here.
PT VADS Indonesia Wins Gold Medal for Best Digital Service and Silver Medal for Technology Innovation at TBCCI 2025
Jakarta– PT VADS Indonesia once again achieved remarkable success by securing a Silver Medal in the Technology Innovation category and a Gold Medal in the Digital Service category at The Best Contact Center Indonesia (TBCCI) 2025. This accomplishment reflects the company’s consistency in delivering high-quality innovation and digital services, while also providing customers with an experience that is more seamless, convenient, and aligned with today’s needs.
TBCCI is a prestigious event that evaluates the performance of contact centers as well as a company’s ability to leverage technological innovation. The competition brings together companies from various industries, making it an important benchmark for assessing service quality, operational efficiency, and adaptability to the latest technologies in order to deliver outstanding customer experiences. The assessment covers service process effectiveness, innovation creativity, and the utilization of digital technology to enhance customer satisfaction.
The Gold Medal in the Digital Service category demonstrates VADS Indonesia’s success in providing customers with fast, responsive, and easily accessible services. Meanwhile, the Silver Medal in the Technology Innovation category affirms the effectiveness of the company’s AI-driven and technological solutions in supporting operational efficiency. This achievement underscores the importance of integrating digital innovation with human-centered services as a significant source of added value.
Saravanan Belusami, Chief Executive Officer of PT VADS Indonesia, stated
"This achievement is the result of our team’s solid collaboration in creating innovations that deliver tangible outcomes. Winning Gold in Digital Service and Silver in Technology Innovation affirms VADS Indonesia’s position as a leader that brings operational efficiency to our clients while delivering the best customer experience. This success belongs to all of us and serves as a motivation to continue innovating."
This dual success at TBCCI 2025 further strengthens VADS Indonesia’s position as a leader in digital innovation within the contact center industry. With a focus on advancing digital services and harnessing the latest technologies, the company is well-prepared to face future industry challenges and remain committed to delivering the best experience for all customers.
