Omni-channel Strategy


A consistently excellent experience for customer across all channels.

The new breed of Always Connected Customers expect a consistent user experience across channels and devices. Transformation from existing multi-channel into Omni-channel is an essential action to ensure consistent experience of customer journey been captured as an holistic view of operational, business and customer insights.

VADS helps to transform from existing level of customer experience become digital omni-channel depending on the vertical industry needs across available touch point such as: Offline Store, Online Store, Web, Contact Center, Mobile, Social Media, Kiosk, Direct Sales as well as other interactive media to ensure consistency on every customer moment of the truth within their journey securely.

Services and Solutions

PT. VADS INDONESIA operates as a Business Process Outsourcing provider which includes services which will create value through a better customer experience, improving service quality between our client and their customers and leverage on individual customer interaction to enhance relationship with customers and create loyalty and satisfaction. The services include: