Social Analytics As A Service

1. Social Media Monitoring Analytics Services

2. Consumer Sentiment Research Study

3. Pre and Post Campaign Measurement

Social media analytics is the practice of gathering unstructured data from blogs and social media websites and analysing that data to make business decisions

Typical objectives of Social Media include increasing revenues, reducing customer service costs, getting feedback on products and services and improving public opinion of a particular product or business division.

Key the activities involved:

  • Analysing net sentiment score at individual user level
  • Qualitative and quantitative of sentiment analysis of the brand
  • Measure the emotions of the consumers and understanding the underlying triggers
  • Mapping out all potential advocates, hard core believers, fence sitters and potential haters
  • Measuring a nationwide consumer sentiment on related topics (from all digital media channels)
  • Unlimited data extraction & cleaning
  • Customized positive and negative keywords including multiple languages
  • Qualitative and quantitative insights & report writing
  • Measuring the consumer sentiment of a marketing campaign throughout a pre-defined period      

Services and Solutions

PT. VADS INDONESIA operates as a Business Process Outsourcing provider which includes services which will create value through a better customer experience, improving service quality between our client and their customers and leverage on individual customer interaction to enhance relationship with customers and create loyalty and satisfaction. The services include: