Digital CX

Digital CX focuses on both front-end services and back-office process optimization that ultimately benefits customers. This consistency for the user requires consistent internal processes.

When a company’s CRM or service software doesn’t track all interactions and tie them together across all channels such as email, phone, social media, live chat etc, then the customer will receive a fragmented digital customer experience.

  • Better interaction with customers (B2C)
  • More productive relationships with partners (B2B)
  • Improve consistency of Customer Experience


  • Customer Relationship Management (CRM)
  • Social Analytic
  • Smart Chat Assistant – an Artificial Intelligence Solution for Customer Experience

Services and Solutions

PT. VADS INDONESIA operates as a Business Process Outsourcing provider which includes services which will create value through a better customer experience, improving service quality between our client and their customers and leverage on individual customer interaction to enhance relationship with customers and create loyalty and satisfaction. The services include: