Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS)

Digitalise your customer experience with VADS.

Contact Center is one of touch point to enable interaction and part of digital experience journey of customer.

VADS provides contact center with cloud based consumption model that reflects your business. Modular pay-per-use pricing, eliminates up-front capital expense and reduces total cost of ownership.

The technology has been streamlined with the benefit as below:

• Fast and Agile, easily to ramp up and ramp down to caters your needs
• Omni-channel Ready, seamless experience for your customers across channels needs
• Seamless Upgrade, features upgrade delivered over the cloud with no business disruption
• Secure and reliable, fully redundant 24/7 monitoring by our professionals

Services and Solutions

PT. VADS INDONESIA operates as a Business Process Outsourcing provider which includes services which will create value through a better customer experience, improving service quality between our client and their customers and leverage on individual customer interaction to enhance relationship with customers and create loyalty and satisfaction. The services include: