Customer Experience Management

Customer Experience Management


Our Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program to keep you in touch with your clients and drive sales. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction.


Customer Service

Do you need CS Team without having to invest in technology and people?

Let VADS manage all of your customer service interactions via a sustainable, fully outsourced model. With our expertise in customer experience management, we can customise the process according to your customers’ expectations, while ensuring that they foster long-term relationships with your organisation.


Focus on your core business

Saving and control operational cost

Utilizing competency of outsourcing vendor

Reduce business risk


Technical Support

Do you want to serve your customers better with a technical support team that’s available 24/7?

VADS Technical Support provides excellent and high quality Level 1 (L1) and Level 2 (L2) Technical Support services 24 hours a day, 7 days a week. With our quick responses and simplified solutions, we aim to keep your customers happy and satisfied with your products and services.


Focus on your core business

Improve your service response

Retain your customers

Cost effective


Service Desk

Do you need to support technical or helpdesk calls but no capabilities to do so?

Our Service Desk Manager is a scalable, robust software with incident, change, and other management process standardisation - offering quality service delivery and support; and enhanced analyst and end-user support.It also provides a single communication hub, which enables IT to work as a single organisation governed by a consistent set of processes, scaling from medium-sized environments to large enterprises.


Out-of-the-box ITIL best practices decreases time to value

Improved process effectiveness and efficiency reduces costs

Standardisation and process controls mitigate risk and ensure compliance

Automated request management with end-user self-service reduces tier-one demands

Dashboards prove effective delivery of services and demonstrate business value


Telephone Account Manager

Do you need a professional who will manage a customer base that consists of both prospective and existing customers?

Telephone Account Manager will make outbound calls to your database (and will take the occasional inbound call) in order to manage customer accounts, up-sell and cross-sell various products and services, and increase revenue and strategic product sales for your clients.


Focus on your core business

Generate new clients from existing database

Increase sales

Cost effective


Services and Solutions

PT. VADS INDONESIA operates as a Business Process Outsourcing provider which includes services which will create value through a better customer experience, improving service quality between our client and their customers and leverage on individual customer interaction to enhance relationship with customers and create loyalty and satisfaction. The services include: